Financial Assistance Representative
Location: Boulder City
Posted on: May 19, 2020
Customer Specialist - Barclays Financial Assistance
Henderson, NV -- It's an exciting time at Barclays.-- We're driving
change to be the digital leader in the market, which means our
customer service teams are more important than ever. -- As a
Customer Specialist for Barclays Financial Assistance--you will be
one of the company's primary interfaces with existing and potential
customers.-- The role includes receiving inbound and outbound calls
and solving and/or educating customers on specific account
information, concerns and inquiries to make it as easy and as
possible to do business with and resolve their delinquency.
What will you be doing?
---You will be receiving inbound and making outbound calls from
Customers and servicing their needs effectively and
---You will offer payment programs and solve customer problems.
---You will understand the appropriate policies and standards
applicable to the role and ensure that all risks and controls are
appropriate and fit for purpose.
---You will take ownership of any follow up work necessary to
---You will be exercise your judgement in carrying out routine
assignments with guidelines from management.
---You will escalate accounts to supervisory team as necessary.
---You will always maintain professional verbal and written
---You will serve as a Barclays ambassador and makes sound judgment
calls on behalf of the Company. -- What we're looking for:
---High School Diploma
---1+ years of experience in a customer service environment. --
Skills that will help you in the role:
---Banking, collections, credit card experience are a plus.
---Excellent oral communications skills (grammar, negotiation,
positive tone, active listening, etiquette, empathy, confidence)
and written skills (spelling, logical thought processes and
sentence construction, appropriate word choice)
---Extremely customer-focused; positive with a professional
---Intelligent, self-motivated, quick learner
---Pays strict attention to detail, understands importance of
accuracy and responsiveness
---Strong PC and internet skills with very good organization and
work prioritization skills
Where will you be working?
On the Henderson campus, you'll find a full-service caf--;
recreational rooms complete with snacks, ping-pong and foosball
tables; plus, free parking. We pride ourselves on our inclusive
culture focused on celebrating the diversity of all of our
colleagues! The Henderson campus also offers plenty of
opportunities to get involved and give back to our community.
Interested and want to know more about Barclays? Visit
home.barclays/who-we-are/ for more details. -- Our Values
Everything we do is shaped by the five values of Respect,
Integrity, Service, Excellence and Stewardship. Our values inform
the foundations of our relationships with customers and clients,
but they also shape how we measure and reward the performance of
our colleagues. Simply put, success is not just about what you
achieve, but about how you achieve it. -- Our Diversity
We aim to foster a culture where individuals of all backgrounds
feel confident in bringing their whole selves to work, feel
included and their talents are nurtured, empowering them to
contribute fully to our vision and goals. -- Our Benefits
Our customers are unique. The same goes for our colleagues. That's
why at Barclays we offer a range of benefits, allowing every
colleague to choose the best options for their personal
circumstances. These include a competitive salary and pension,
health care and all the tools, technology and support to help you
become the very best you can be. We are proud of our dynamic
working options for colleagues. If you have a need for flexibility,
then please discuss this with us. -- -- It is the policy of
Barclays to ensure equal employment opportunity without
discrimination or harassment on the basis of race, color, creed,
religion, national origin, alienage or citizenship status, age,
sex, sexual orientation, gender identity or expression, marital or
domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. -- --
Dynamic working gives everyone at Barclays the opportunity to
integrate professional and personal lives, if you have a need for
flexibility then please discuss this with the hiring manager.
PandoLogic.Category: Customer Service, Keywords: Customer Service
Keywords: Barclays, Las Vegas , Financial Assistance Representative, Accounting, Auditing , Boulder City, Nevada
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