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Credentialed Bilingual Tax Advisor - CPA - Remote

Company: Intuit
Location: Las Vegas
Posted on: November 22, 2020

Job Description:

OverviewIf you are a highly motivated individual with an active unrestricted credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.-- You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers.-- You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.What you'll bring

  • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
  • Must possess or be able to obtain any related State licenses, certificates, permits or bonds
  • Must possess active PTIN (Preparer Tax Identification Number)
  • 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software
  • Working knowledge of Circular 230
  • Audit experience a plus (IRS and state tax authorities)
  • Proficient with technology; solid knowledge of computer operations and software
  • Must have (or be willing to obtain) a dedicated hardwired internet connection
  • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, research skills and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plusFor internal use: tst esHow you will lead
    • This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers--
    • Help TurboTax customers who are working on their tax return with 1) Tax advice, including return preparation and signature when required; 2) Product/software inquiries, and 3) Tax calculations
    • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation
    • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
    • Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries
    • Document customer interactions

Keywords: Intuit, Las Vegas , Credentialed Bilingual Tax Advisor - CPA - Remote, Accounting, Auditing , Las Vegas, Nevada

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