Location: Las Vegas
Posted on: January 15, 2022
OverviewThe Front Desk Night Clerk will serve as ambassador to
the hotel handling all check-in and check-outs, answering incoming
calls while upholding Guest Service Standards. Functions will also
include nightly accounting and working as a "Runner " for
housekeeping needs during the midnight shift. He/She will compute,
classify, and record numerical data to keep financial records
complete. The Front Desk Night Clerk will perform any combination
of routine calculating, posting, and verifying duties to obtain
primary financial data for use in maintaining accounting records.
This position may also check the accuracy of figures, calculations,
and postings pertaining to business transactions recorded by other
workers.Key Duties & Responsibilities Resolve guest complaints,
ensuring guest satisfaction. Maintain complete knowledge of, or
where to access to following information: a) all hotel
features/services, hours of operation. b) all room types, numbers,
layout, decor, appointments and location. c) all room rates,
special packages and promotions. d) daily house count and expected
arrivals/departures. e) room availability status for any given day.
f) scheduled daily group activities. Monitor and maintain
cleanliness, sanitation and organization of assigned work areas.
Pick up, count and maintain bank. Secure bank at all times. Read
the log book daily, and record all pertinent information in the log
book. Process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs and credits as required.
Operate P.M.S. (Property Management System) and maintain security
of system. Verifies and makes corrections to the Room Rate Report.
Post and audit Banquet charges. Adjust outside Vendor activity.
Reconcile telephone calls and miscellaneous accounts. Backup
computer system files. Verifies that all checks are closed, and
closes and logs any open check in the P.O.S. (Point of Sale)
system. Prints Food & Beverage end of day reports. Audit Food &
Beverage cashiers work and correct discrepancies. Audit Rooms
Cashiers work and correct discrepancies. Audit all miscellaneous
charges. (Banquets, Bars etc.) Verifies package postings on house
accounts. Input all sales figures into the P.M.S. and balance all
accounts (Property Management System). Run Room & Tax verifying
that all room rates posted. Verify Cashiers Report to drop log and
paperwork. Record room statistics. Close P.O.S. after all work is
balanced. Run end of day program and close day. Check that
interfaces are up and running. Run daily Flash Reports and
distribute accordingly. Run morning reports and backup reports and
distribute accordingly. Print express check out folios and
distribute. Sign out and brief relief. Review Night Audit checklist
and verify that all work has been completed. Restock all printers.
Fill out and deposit payment and corresponding checks. Review
status of assignments and any follow-up action with on-coming
Supervisor. Document maintenance needs on work orders and submit to
Manager/Supervisor. Attend monthly department meetings and training
sessions as necessary. Education and Experience High School
Graduate or General Education Degree (GED) One year previous
experience in a similar position in a hotel. Must be able to work
the overnight shift 11pm -7am. Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity
Employer/Affirmative Action Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, protected veteran status,
sexual orientation, gender, identity, or disability status. This
position is at a location where Hyatt is not the employer. The
employer of individuals working at this hotel may be a third-party
management company that is responsible for all employment benefits
and obligations at this location.
Keywords: Hyatt, Las Vegas , Night Auditor, Accounting, Auditing , Las Vegas, Nevada
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