Billing Representative - Las Vegas, NV

Company: UnitedHealth Group
Location: Las Vegas
Posted on: January 15, 2022

Job Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work . SM
Billing Representative -are responsible for new and ongoing account maintenance of Individual Membership through the Nevada State Exchange or Off Exchange policies. - Data entry of enrollment applications, research and resolution of member inquiries regarding their eligibility, billing and payment status. Review and reconciliation of premium billing invoices, provide superior customer service to internal / external clients.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - - -5:00 PM. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at NV017-S400 2716 N TENAYA WAY, LAS VEGAS, NV, 89128.
We offer 12 -weeks of -training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.
Primary Responsibilities:
Data entry of new enrollment applications following established eligibility guidelines
Ongoing account maintenance of Individual membership to include adds, terms, and changes
Answers phone queue calls and provides the highest level of customer service to our members and clients seeking assistance with eligibility and premium billing questions
Research and resolve enrollment, eligibility and premium billing discrepancies on invoices utilizing multiple reports
Provide superior customer service resolution and response to inquiries from internal and external clients
Utilize multiple reports to research, resolve, and ensure the accuracy of enrollment eligibility and premium billing
Interact with customers to gather support data to ensure invoice accuracy and also work through specific premium billing discrepancies
Provide input to policies, systems, methods and procedures for the effective management and control of the enrollment date entry and premium billing function
Educate customers regarding the availability of receiving invoices and remitting payments through online applications
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
Located within 50 miles of Las Vegas, NV
Experience utilizing Microsoft Excel (creating, editing, and saving spreadsheets)
Experience utilizing Microsoft Word (creating, editing, and saving documents)
Experience utilizing Microsoft Outlook (creating, editing, and saving emails and calendar)
1 + years of experience in an office, administrative, clerical, customer service, OR similar experience
1 + years of data entry experience
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred Qualifications:
1 + year of accounting, billing, OR bookkeeping experience
Experience with Facets platform and 834 membership files
Bilingual - Spanish / English
Soft Skills:
Ability to remain focused and productive with changing priorities and repetitive tasks
Ability to multi - task, including the ability to type while talking on the phone.
Ability to resolve calls, avoiding escalated complaints.
Excellent verbal and written communication skills.
Demonstrated problem solving, organization and interpersonal skills.
Demonstrated experience consistently achieving quality and productivity standards.
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. - https://uhg.hr/vet
Careers at UnitedHealthcare Employer & Individual . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM
Nevada Residents Only: The salary range for Nevada residents is $15.77 - $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Healthcare, Billing, Billing Representative, Customer Service, Nevada, -hiring immediately, #RPO, -#12.8.21billenroemprpo

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