Senior Collections Representative - Remote in Multiple States

Company: UnitedHealth Group
Location: Las Vegas
Posted on: November 26, 2022

Job Description:

If you are located within the states of Texas, Nevada, Arizona, New Mexico, Colorado, Oregon, or Washington, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• 
  
• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues
  
• Handle escalated and complex customer issues, helping to provide resolution and settlement of account
  
• Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
  
• Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
  
• Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
  
• Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
  
• May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity.
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
  
  • 
    
  • High School Diploma / GED (or higher)
    
  • 1+ years of government payers experience
    
  • 4+ years of medical collections follow-up experience
    
  • Working knowledge of medical terminology
    
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
    
  • Ability to work an 8 hour shift between 8:00am - 5:00pm PST including the flexibility to work occasional overtime per business need
    
    
    Preferred Qualifications:
    
    
    • 
      
    • Experience with ICD-10, CPT, HCPCS
      
    • Experience with Medicare/Medicare Advantage Payer
      
      
      Telecommuting Requirements:
      
      
      • 
        
      • Reside within Texas, Nevada, Arizona, New Mexico, Colorado, Oregon, or Washington
        
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        
      • Ability to keep all company sensitive documents secure (if applicable)
        
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
        
        
        UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
        
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        Colorado or Nevada Residents Only: The salary range for Colorado residents is $18.17 - $32.26. The salary range for Nevada residents is $20.00 - $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
        
        

Keywords: UnitedHealth Group, Las Vegas , Senior Collections Representative - Remote in Multiple States, Accounting, Auditing , Las Vegas, Nevada