Customer Service Representative - Call Center

Location: Las Vegas
Posted on: January 14, 2021

Job Description:

Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job located in the southern region of Las Vegas, NV. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints and escalation calls. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Customer Service Representative - Call Center job include:

• Receive a high volume of inbound calls with varying degrees of questions or concerns

• Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Other duties may include developing an action plan for customers, respond to and follow up on customer requests, track shipments/orders and prepare reports.

• Refer unresolved customer issues to designated call center department or supervisor for further investigation

Candidates must meet the following requirements for consideration:

• 1-2 years recent call center experience

• Excellent verbal and written verbal communication skills

• Ability to problem solve and handle escalation calls

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate – Proficient with Email and ability to navigate MS Windows

• Perfect attendance and punctuality a must

• Professional appearance

• Ability to adhere to policy and processes

• Ability to work a flexible work schedule

• Ability to pass extensive background and pre-employment drug screen

Pay for this position is $11.10/hr plus overtime as needed. This is a temporary-to-hire opportunity.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Customer Service Representative - Call Center job in Las Vegas, NV or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Keywords: , Las Vegas , Customer Service Representative - Call Center, Administration, Clerical , Las Vegas, Nevada