Customer Service Representative - Call Center
Location: Las Vegas
Posted on: February 25, 2021
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Job Description:
Adecco is assisting a local client in recruiting for a current
Customer Service Representative - Call Center job located in the
southern region of Las Vegas, NV. This is for a long-term temporary
to hire opportunity. As a Customer Service Representative you will
interact with customers via telephone to provide information,
process transactions, and reply to inquiries about products and
services. Candidates will also be charged with handling and
resolving complaints and escalation calls. If you meet the
qualifications listed below please Apply Now!
Responsibilities for this Customer Service Representative - Call
Center job include:
• Receive a high volume of inbound calls with varying degrees of
questions or concerns
• Keep record of customer interactions, record details of
inquiries, complaints, or comments, as well as actions taken
• Use computer system to track, gather information, and/or
troubleshoot the items raised by the customer
• Achieve productivity standards and goals set by the company while
maintaining high level of customer service
• Other duties may include developing an action plan for customers,
respond to and follow up on customer requests, track
shipments/orders and prepare reports.
• Refer unresolved customer issues to designated call center
department or supervisor for further investigation
Candidates must meet the following requirements for
consideration:
• 1-2 years recent call center experience
• Excellent verbal and written verbal communication skills
• Ability to problem solve and handle escalation calls
• Make good decisions and resolve issues in a clear, calm, and
diplomatic matter
• Computer literate – Proficient with Email and ability to navigate
MS Windows
• Perfect attendance and punctuality a must
• Professional appearance
• Ability to adhere to policy and processes
• Ability to work a flexible work schedule
• Ability to pass extensive background and pre-employment drug
screen
Pay for this position is $11.10/hr plus overtime as needed. This is
a temporary-to-hire opportunity.
Adecco provides one of the most comprehensive benefits package in
the industry to contract workers. Benefits are available to you as
a contractor after one week of employment.
Click on Apply Now to be considered for this Customer Service
Representative - Call Center job in Las Vegas, NV or any related
opportunities with Adecco.
Equal Opportunity Employer
Minorities/Women/Veterans/Disabled
Keywords: , Las Vegas , Customer Service Representative - Call Center, Administration, Clerical , Las Vegas, Nevada
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here to apply!
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