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Salesforce Admin

Company: Veloc Inc.
Location: Las Vegas
Posted on: November 19, 2021

Job Description:

POSITION SUMMARY : The CRM Senior Administrator will partake in the design, development, and support of the CRM platform team. The position will interact with business users, IT resources, and provide advanced in-depth CRM administration and design. The CRM Administrator supports multiple business divisions and collaborate with stakeholders to shape CRM requirements and ensure alignment with business/IT strategy. ESSENTIAL JOB RESPONSIBILITIES:

  • The CRM Senior Administrator role requires an in depth understanding of enterprise IT software deployment and life cycle.
  • Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform
  • Release processes for complex integrated enterprise application knowledge is a plus.
  • Provisioning new and refreshed Sandbox environments by executing a post refresh set of instructions
  • Pre & Post deployment support which includes:
    • Assistance to facilitate testing
    • Follow up deployment tasks if issues are discovered
    • Assist in troubleshooting deployment issues required to support the Dev, QA, UAT deployments and Production go-live for each major solution, and the associated boundary applications for the implementation phase.
    • Participate in feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.
    • Leverage Agile methodologies for development.
    • Assist with development and deployment of training and training materials and demo new functionality to stakeholders.
    • Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.
    • Drive user adoption of newly implemented features and functionality.
    • Evaluate and integrate newly released features and enhancements from seasonal CRM releases.
    • Support the resolution of production issues in CRM.
    • Provide excellent support service for internal CRM users. KNOWLEDGE, EXPERIENCE AND SKILLS :
      • BS/MS degree.
      • Four plus (4+) years related IT and/or related business experience
      • Two plus (2+) years of Salesforce development experience with Apex, Visualforce, triggers, batch Apex and Salesforce APIs with demonstrated proficiency
      • Five plus (5+) years of experience configuring Salesforce using workflows, validation rules, roles & profiles, reports and dashboards with demonstrated advanced proficiency
      • Able to understand the functional & technical flows across the landscape
      • Required Certifications
        • Salesforce Administrator
        • Salesforce Advanced Administrator
        • Sales Platform App Builder
        • Preferred Certifications
        • Salesforce Sales Cloud
        • Salesforce Platform Developer I
        • Salesforce Service Cloud
        • Salesforce Community Cloud
        • Deep knowledge of Salesforce product architecture
        • Experience with large, complex deployments in Salesforce environments
        • Hands on success in troubleshooting complex platform issues
        • Hands-on experience with the configuration, deployment and expansion of Salesforce functionality by enabling new features
        • Process & continuous improvement mindset
        • Exposure to formal Project Management process - provided by Dice

Keywords: Veloc Inc., Las Vegas , Salesforce Admin, Administration, Clerical , Las Vegas, Nevada

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