Receptionist
Company: Abby Connect
Location: Las Vegas
Posted on: May 16, 2022
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Job Description:
Job Description Abby Receptionist Employment Type: Full-time
FLSA Status: Hourly Non-Exempt Department: Receptionist Reports to:
Receptionist Team Lead What you will do: Abby Receptionists are
responsible for providing a premium service experience to our
clients--- callers. An Abby receptionist is our clients---
receptionist, an extension of their offices that afford them the
ability to stay present to their business at hand while we handle
incoming calls in the client---s preferred manner. We are currently
looking for full-time energetic, friendly receptionists to add to
our growing company. We function in a very fast-paced environment,
the successful candidate must be reliable and dependable. Abby
Connect is a place to grow, not just a place to work. Essential
Skills: Create excellent caller experiences that make meaningful
connections with customers and callers Be outgoing, engaging,
professional, and have a friendly personality Have excellent
written and verbal communication skills, including proper grammar
and spelling Ability to clearly communicate with diverse audiences
via phone and email Able to multi-task in a fast-paced environment
using multiple technologies between two computer screens Ability to
present yourself in a professional demeanor showing respect for
team members, contributing to a diverse and vibrant workplace Be
coachable, take direction and constructive feedback in a positive
way KPI---s (Key Performance Indicators): Maintain a call volume of
160-180 calls per day. Achieve a consistent metrics score of 85%
Achieve an average caller hold time of under 30 seconds. Maintain a
call answer time of 5-7 seconds or below. Qualifications/Skills:
Fluent in English, written and spoken 1-3 years in a customer
service role in a fast-paced premier setting focusing on a great
experience Able to sit for long hours at a time Must be computer
literate using Microsoft Office, and web-based systems Type a
minimum of 45 words per minute accurately Able to work some
holidays, and weekends Willing to submit to a drug and background
check About Abby Connect: Abby Connect provides live receptionist
services to small businesses and professionals throughout the
United States and Canada. We have been answering calls for over 13
years and have a track record in the industry for providing the
best customer experience for a fraction of the cost of hiring an
in-house receptionist. We are headquartered in Las Vegas with a
newly opened second location. Mission Statement Our mission is to
serve as a premium solution for the client---s frontline team,
consistently providing unparalleled customer-centric experiences.
Benefits: Abby Connect provides an in-depth benefit package
designed for today's workforce. Employee benefits are not limited
to medical, dental, and vision insurance plans. They also include:
Training and Development, Paid time off, Paid holidays, Employee
Recognition, Succession Planning, Employee Assistance Programs, and
more--- Eligible employees may elect health insurance benefits
after a waiting period. The waiting period is the First of the
Month after the 30 days of employment. Equal Opportunity Employer:
Abby Connect is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees. Abby Connect does not discriminate in employment
on the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, or military service. Job Type: Full-time Pay: $15.00 -
$16.00 per hour Company Description Abby Connect provides live
receptionist services to small businesses and professionals
throughout the United States and Canada. We have been answering
calls for over 16 years and have a track record in the industry for
providing the best customer experience for a fraction of the cost
of hiring an in-house receptionist. We are headquartered in Las
Vegas with a newly opened second location.
Keywords: Abby Connect, Las Vegas , Receptionist, Administration, Clerical , Las Vegas, Nevada
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