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Box Office Team Lead- Full-time (The LINQ Promenade LV)

Company: Caesars Entertainment
Location: Las Vegas
Posted on: September 24, 2022

Job Description:

Box Office Team Lead- Full-time (The LINQ Promenade LV) Las Vegas, NV, United States Job Description A Box Office Team Lead is responsible for all of the same duties and responsibilities as a ticket seller. A Box Office team lead additionally will assist supervisors with running shifts and always being a key resource for them to ask questions and seek help. Expectation of a Team Lead is to step in and run shifts as directed by a box office supervisor or CET management. A Team Lead will be held accountable and report to the Box Office Supervisor. Team Lead brings an upbeat and positive attitude and creates and maintains a positive work environment for ticket sellers. Team Lead is expected to lead by example and step in as needed by supervisors and management to ensure that ticket sellers are following policy and procedure.Description for Internal Candidates Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's -, Caesars - and Horseshoe - brand names. Affiliates of Caesars also own the World Series of Poker - and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play---? fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. JOB SUMMARY:As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Additionally, Box Office agents are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest show complaints. Generates revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds/documentation for tickets. Works closely with VIP Services, Promotions, and Sales departments. Works as a Reservation Clerk as scheduled. Effectively presents information and responds to questions from other departments, customers, managers, Lead Box Office Clerk, and general public. Creates and maintains a positive work environment.ESSENTIAL JOB FUNCTIONS:

  • Process show ticket transactions for guests
  • Assist guests with questions about the city and property
  • Maintains and Upbeat and Positive attitude at all times
  • Responsible for being apprised of current events in hotel to assist guests
  • Acts a liaison on behalf of the guest to expedite guest requests
  • Maintains a professional and courteous attitude towards all guests (internal and external)
  • Anticipating guests show needs and guest expectation Qualifications:High School graduate or equivalent is required. Minimum one-year customer service experience required. Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequqently changing conditions. A working knowledge of Ticketmaster or other Ticketing system required. Must be able to effectively discipline co-workers and provide a positive role model for the Team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance and friendly demeanor.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. -Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: - -Required to sit, use hands to finger coordination/handle/feel, reach with hands, arms; talk and hear. Occasionally will stand, walk, climb/balance, stoop/kneel/crouch/crawl and taste and smell. Occasionally will need to lift up to 25 lbs. Required to use close and ability to focus vision. Frequently will need to use distance, color, peripheral and depth vision. Occasionally the work environment will be wet or humid and contain moving parts. Occasionally the work environment will contain fumes or airborne particles and toxic or caustic fumes. The noise level occasionally will be very loud. -Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. -Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars -, Harrah's -, Horseshoe - and Eldorado - brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

    Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
    • Job Identification 22403
    • Job Category Entertainment
    • Posting Date 08/11/2022, 12:56 AM
    • Degree Level High School Graduate
    • Job Schedule Full time
    • Job Shift Varies
    • Locations The LINQ Promenade Page Box Office Team Lead- Full-time (The LINQ Promenade LV) - Caesars Entertainment Careers loaded

Keywords: Caesars Entertainment, Las Vegas , Box Office Team Lead- Full-time (The LINQ Promenade LV), Administration, Clerical , Las Vegas, Nevada

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