Adminstrative Director

Company: Access Community Capital
Location: North Las Vegas
Posted on: February 14, 2026

Job Description:

Job Description Job Description ADMINISTRATIVE DIRECTOR Company: George D. Lewis Company (Desert Valley Ice LLC) Location: North Las Vegas, NV Reports To: Ownership Employment Type: Full-Time Compensation: $50,000 - $60,000 annually plus performance bonus ABOUT GEORGE D. LEWIS COMPANY For over 80 years, the George D. Lewis Company has been the trusted name in commercial refrigeration throughout Las Vegas. Our clients include major casinos, healthcare systems, quick-service restaurant chains, and industrial customers who depend on us for 24/7 emergency service and expert installations. Our reputation is built on relationships—we know our customers personally and treat them like family. POSITION OVERVIEW The Administrative Director is the operational heartbeat of George D. Lewis Company. This role combines traditional office management with forward-thinking technology leadership. You will master our current systems (QuickBooks, manual scheduling, relationship-focused customer service) while leading the transition to modern cloud-based platforms for CRM, accounting, and scheduling. You must be equally comfortable answering phones with a warm, personal touch and implementing software solutions that scale our business. This position requires someone who values relationships but embraces technology—someone who can preserve what works while improving what needs to change. KEY RESPONSIBILITIES Customer Service & Relationship Management Answer all incoming calls with warmth, professionalism, and personal attention Maintain detailed customer notes (preferences, history, personal details, equipment owned) Schedule service calls and coordinate dispatch with field technicians Follow up after every service visit to ensure customer satisfaction Handle customer inquiries about invoices, service history, and equipment recommendations Remember personal details about customers (birthdays, family, business milestones) and use them to strengthen relationships De-escalate customer concerns and resolve issues with empathy and efficiency Build trust through consistent, reliable, and friendly communication Scheduling & Dispatch Coordination Coordinate daily technician schedules, prioritizing emergency calls and existing commitments Manage maintenance contract schedules (currently using monthly folder system) Communicate technician arrival times to customers (including text/email updates) Track service call status and ensure timely completion Coordinate parts ordering and delivery for scheduled jobs Maintain service history and schedule preventive maintenance reminders Financial & Administrative Operations Process invoices in QuickBooks (equipment sales, service calls, maintenance contracts) Manage accounts receivable and collections (professional but firm when needed) Implement credit card on file policy for new customers Process payments and reconcile accounts Generate quotes for equipment and service work (working with General Manager) Track warranty claims and manufacturer billing Prepare basic financial reports for ownership review Coordinate with third-party accountant for monthly close and tax preparation Technology Transition Leadership Learn current manual systems thoroughly (QuickBooks, folder-based scheduling, paper processes) Lead evaluation and implementation of cloud-based CRM system Oversee transition to digital scheduling and dispatch platform Implement customer portal for service history and online payments Train field staff on new mobile tools and software Document procedures and create training materials for new systems Manage vendor relationships for software platforms Ensure smooth parallel operation during transition (dual systems until confidence is established) Office Management & Support Maintain office organization and supplies inventory Coordinate parts ordering with vendors Receive and process incoming shipments and deliveries Manage company correspondence (email, mail, vendor communications) Coordinate employee schedules and timekeeping Process payroll information (working with external payroll provider) Maintain filing systems (digital and physical) Potentially supervise one junior administrative assistant (future growth) REQUIRED QUALIFICATIONS Experience & Skills Minimum 3-5 years of office management or administrative leadership experience Strong customer service background with proven relationship-building skills Proficiency with QuickBooks (Desktop or Online) for invoicing, AR, and basic reporting Excellent phone skills and professional communication (verbal and written) Experience with scheduling, dispatch, or field service coordination Strong organizational skills and attention to detail Ability to multitask and prioritize in fast-paced environment Comfortable with technology and learning new software platforms Proficiency with Microsoft Office (Word, Excel, Outlook) Personal Attributes Relationship-focused: Genuinely enjoys talking with customers and building connections Tech-savvy with a heart: Embraces modern tools but never loses the personal touch Adaptable: Comfortable with current manual systems AND excited about digital transformation Detail-oriented: Meticulously documents customer interactions and maintains accurate records Problem-solver: Resourceful, proactive, and solution-oriented Dependable: Reliable, punctual, and takes ownership of responsibilities Positive attitude: Friendly, professional, and represents company values in every interaction PREFERRED QUALIFICATIONS Experience in service-based business (HVAC, plumbing, electrical, construction) Familiarity with field service management software (ServiceTitan, Housecall Pro, Jobber, etc.) Experience implementing new software systems or leading technology transitions Knowledge of refrigeration or commercial kitchen equipment industry Previous experience in Las Vegas hospitality, healthcare, or casino industries Bilingual (English/Spanish) capabilities Basic understanding of refrigeration or HVAC terminology PHYSICAL REQUIREMENTS & WORKING CONDITIONS Standard office environment (climate-controlled) Ability to sit for extended periods while working at computer Occasional light lifting (office supplies, files, up to 25 lbs) Flexibility for occasional early morning or evening calls (rare) Standard business hours: Monday-Friday, 8:00 AM - 5:00 PM (some flexibility available) COMPENSATION & BENEFITS Base Salary: $50,000 - $60,000 annually (commensurate with experience) Performance-based bonus structure tied to customer retention and operational efficiency Profit-sharing opportunity Health, dental, and vision insurance (company-paid) 401(k) with company match Professional development opportunities (software training, industry conferences) CAREER PATH & GROWTH OPPORTUNITIES This role offers significant growth potential as the company expands: Year 1: Master current systems, lead technology transition, establish processes Year 2: Supervise junior administrative assistant, implement advanced reporting and analytics Beyond: Potential elevation to Chief Administrative Officer as business scales WHAT MAKES THIS ROLE SPECIAL You'll be the voice and face of an 80-year legacy brand that customers trust and respect. You'll have the rare opportunity to honor traditional relationship-based service while building modern systems that scale. This isn't just data entry—you'll shape how this company operates for the next decade. You'll work directly with ownership, have significant autonomy, and see the direct impact of your work on customer satisfaction and business growth. If you love people, embrace technology, and want to be part of something meaningful (not just another corporate job), this is your opportunity. Powered by JazzHR 6LReLY5GGh

Keywords: Access Community Capital, Las Vegas , Adminstrative Director, Administration, Clerical , North Las Vegas, Nevada