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CompTIA Full-Time Instructor Mentor - Remote

Company: ACI Learning
Location: Las Vegas
Posted on: May 14, 2022

Job Description:

Instructor Mentor

Position Description:

ACI Learning is searching for an experienced professional to join our growing team as an Instructor Mentor for our Denver National, Virtual, Learning Hub. This position requires a strong emphasis on mentoring, coaching, monitoring, and supporting students to achieve certification and career goals. In addition to mentoring, the Instructor Mentor will deliver CompTIA A+ training programs in the evenings. The work schedule is 12:00 PM to 9 PM MST (2:00 PM to 11:00 PM EST). Compensation is relevant to job experience but the budget for the position is $60,000 - $75,000 per year.

In this role, the Instructor Mentor will work closely with the Director of Training, the Learning Hub Director, and the Director of Global Events and Operations. The Instructor Mentor must partner effectively with Learning Hub staff to provide effective support and customer service to students and contribute to ACI Learning overall customer success strategy as we experience rapid growth.

This position supports students in achieving career relevant certifications. In addition to training skills, the Instructor Mentor is highly motivated, is knowledgeable in student support, certification rates and what is needed to attain them, and the importance of world class IT training in today's growing job market.

Primary Responsibilities :
Proactively engaging with students to offer support
Instruction of evening CompTIA A+ classes in virtual and onsite classrooms
Increasing certification rates
Decreasing cancellation rates
Increase student engagement/participation
Proactively monitoring student progress
Conducting instructor office hours
Identifying and conducting training needs analyses
Defining the skill sets needed to be successful in the programs offered
Carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels
Conducting workshops, labs, and exam prep sessions to support students through certification
Ensuring the learning environment and resources support learner needs
Preparing the learning environment and resources, including setting up IT equipment, labs, and workshops, where appropriate
Delivering study sessions virtually, individually and in small groups
Mentoring and coaching learners towards timely exam execution

Working Skills & Experience Requirements:
Excellent verbal, presentation, and communication skills with the ability to explain IT concepts and practices in simple terms to a diverse audience
Demonstrated success delivering training to career starters
5+ years of customer-facing training or teaching experience
3+ years coaching and mentoring skills
CompTIA A+ 1001 and 1002 certifications required
CompTIA Network+ and Security+, and ITIL 4 highly desirable
Strong administrative skills
Prior student management and coaching experience
Strong analytical skills

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Keywords: ACI Learning, Las Vegas , CompTIA Full-Time Instructor Mentor - Remote, Education / Teaching , Las Vegas, Nevada

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