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Surest Clinical Advocate - Health Coach - Remote

Company: UnitedHealth Group
Location: Las Vegas
Posted on: September 12, 2023

Job Description:

Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together. -

At Surest, we are passionate about improving the health of our members! -The Clinical Advocate- Health Coach is responsible for supporting members through lifestyle changes to improve their health and wellness. - In this role, the Clinical Advocate -Health Coach will primarily focus on members with diabetes, heart disease, obesity and musculoskeletal conditions. Through telephonic coaching, resources, and referrals to available self-management programs, the Clinical Advocate -Health Coach will work with members to establish a personal wellness plan to improve their health. This position reports to the Clinical Operations Manager and has no direct reports.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. -

Primary Responsibilities:

  • Telephonically engage with Surest members to assess their current status and level of activation. Develop a health plan together, addressing barriers, including social determinants of health
  • Work with and support members through their journey toward lifestyle improvements
  • Engage and support members in decision-making
  • Cross trained to assist with other disease focused needs for the member
  • Track and document member's health plan and progress
  • Identify barriers to success early and support members proactively to help them succeed
  • Provide expert consultation to other Clinical Advocates on the team or other business units about lifestyle improvement skills
  • Identify and execute on process improvement opportunities
  • Personal development
  • Team engagement and connecting
  • Other Surest/UHG activities and development

    -You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

    • High school education or equivalent experience -
    • Certification in health coaching
    • 3+ years of professional experience coaching members though lifestyle changes
    • Outcomes orientation
    • Excellent communication skills- both written and verbal
    • Expert use of Motivational Interviewing skills
    • Proficiency with MS Office

      Preferred Qualifications:

      • Bachelor's degree in health-related specialty
      • Work independently and maintain a high level of initiative
      • Ability to work in an ambiguous, fast-paced environment
      • Comfortable questioning status quo and proposing ideas for improvement
      • Bilingual -

        *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

        California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California/Colorado/Connecticut/Nevada/New Jersey/New York/Rhode Island/Washington residents is $22.45 to $43.89. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. -

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. - - - - -

        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. - -

Keywords: UnitedHealth Group, Las Vegas , Surest Clinical Advocate - Health Coach - Remote, Education / Teaching , Las Vegas, Nevada

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