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Network Engineer

Company: UnitedHealth Group
Location: Las Vegas
Posted on: May 21, 2020

Job Description:

POSITION DESCRIPTION

The Network Engineer role is to ensure proper network operations so clinicians can accomplish daily clinical patient care and other duties related to networking support in a medical setting. This includes receiving, prioritizing, documenting and actively resolving network issues and requests via incoming electronic ticketing and incoming calls. Problem resolution may involve the use of diagnostics and network diagnostic tools.

PRIMARY RESPONSIBILITIES:

- Oversight and technical analysis of incoming networking requess.
- Provide on-site support to all medical offices during regular business hours: Monday through Friday 6am to 5pm PST.
- Troubleshoot advanced hardware issues with PCs and peripherals.
- Experience w/Desktop/laptop PCs.
- Experience w/Hardware Components.
- Experience w/Printers / Scanners.
- Deployment of new PCs and laptops.
- Troubleshooting and quick resolution in a demanding environment.
- Experience w/Network-based printers and multi-function device
- Fully documents problem symptoms and captures all relevant system and application information within the IT knowledge base system.
- Independently resolves most problems/questions that arise, and consults with senior team members or other technical staff only on unusual or especially difficult issues.
- Recognizes problem issues that affect multiple end users and work with other IT teams to prioritize and solve quickly.
- Escalate all out of scope issues in adherence of SLA timelines.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Keywords: UnitedHealth Group, Las Vegas , Network Engineer, Engineering , Las Vegas, Nevada

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