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Customer Success Engineer

Company: Optimizely
Location: Las Vegas
Posted on: November 19, 2021

Job Description:

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers - isn't that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow. Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities. We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference! If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We're just getting started... As the Optimizely product suite grows and becomes more technical, so do the needs of our customers. The Customer Success Engineer position for the Customer Success team is a new role that will be responsible for supporting Optimizely customers' technical account strategies. This requires a high level of coordination with Customer Success Managers, Product and Services. You will support global accounts and will engage with account teams on an as-needed basis. You will scale content and strategies where appropriate, with the goal of supporting and empowering Customer Success Managers while maximizing product adoption and success. What you'll do: Resolve requests from Customer Success Managers to drive product adoption for all our products, with a significant focus on a global initiative to identify unrealized value. Support the CSM to have more technical conversations with product and engineering teams, so the account team can truly be seen as a trusted advisor. Work closely with the account teams to support Executive Business Reviews and identify future sales opportunities. The role will be measured on: Retention Lead Generation (Product / Services) Work with some of the biggest brands in the world across many industries Be challenged with tough problems and ownership over your work - think big, innovate and take risks You'll be surrounded by amazing team members that are passionate about technology, optimization and making our clients successful We'll invest in you to develop your skills and experience so you can be the best of the best Become an expert in the number one experimentation platform in the world! Qualifications: At least 1 - 3 years of experience in technical web support, professional services, or consulting at an enterprise SaaS company Experience and confidence leading customer-facing conversations Ability to clearly communicate and present technical concepts to non-technical and technical audiences Advanced knowledge of the following: Web technologies: HTML/CSS, JavaScript, jQuery, and front-end debugging Marketing technology landscape (e.g., analytics, heat mapping, data management platforms, etc.) Functional knowledge of the following: Server-side programming languages such as Java, Node, Ruby, Swift, etc. SQL, Amazon Redshift, and/or other data warehousing technologies Object oriented software application design and development Ability to multi-task across a high number of accounts at any given time Experience working as part of a cross-functional team (including sales, success, engineering, marketing and product) Excellent problem solving, critical thinking, analytical and development skills Ability to travel, up to 10% Must be motivated, goal oriented, flexible, able to work independently and deliver on deadlines Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.PDN-94b80f08-b62e-4f33-8ee2-9cc6b67a49c3

Keywords: Optimizely, Las Vegas , Customer Success Engineer, Engineering , Las Vegas, Nevada

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