Desktop Support Engineer

Company: INSPYR Solutions
Location: Las Vegas
Posted on: May 28, 2023

Job Description:

Title: Sr. Desktop Support EngineerLocation: Las Vegas, NVDuration: Contract to HireWork Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description:Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manualsSkillset / Experience: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field LAN, WAN, and WLAN technologies Windows Server family; configuration, support, deployment, migration, and optimization. Virtualization; VMWare, Hyper-V, etc. Enterprise cloud environments (Azure) Implementation and troubleshooting SMB level networking equipment Solid knowledge and proficiency with Microsoft Office & 365 products Our benefits package includes: Comprehensive medical benefits Competitive pay, 401(k) Retirement plan ...and much more! About INSPYR Solutions:As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.PDN-99132217-117f-44b2-9296-033a5d022481

Keywords: INSPYR Solutions, Las Vegas , Desktop Support Engineer, Engineering , Las Vegas, Nevada