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Pogram Manager

Company: Sightline Payments
Location: Las Vegas
Posted on: December 5, 2019

Job Description:

PROGRAM MANAGER About Sightline Payments Sightline Payments is the recognized industry leader in innovative cashless gaming solutions and has placed multiple programs supporting gaming verticals in the United States. Our Play+ solution offers players a truly cashless gaming experience with complete flexibility for how manage and spend their funds. We offer flexible integration choices to meet our client's operating environment and preferred user experience, support communications with multiple gaming systems, and manage all aspects of our program from conception to ongoing program success. We are rapidly growing company that is positioned to meet the challenges of an evolving gaming ecosystem market. Our environment is entrepreneurial and fast-paced. Individual and creative contributions to our company objectives are highly encouraged and recognized. There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team. Reporting to the Manager of Client Success, the Program Manager is responsible for managing various aspects of the Play+ programs to include on-boarding of new clients, program changes and updates, as well as assisting with development of new product opportunities as needed. Core Competencies: -- Good understanding of prepaid or other card issuing processes-- Good understanding of payment processing-- Excellent written and verbal communication skills-- Ability to take initiative/lead -- Must be results oriented to meet timelines-- Excellent organizational skills-- Ability to work in a collaborative team environment -- Must be flexible and can adapt quickly to changing priorities -- Excellent problem-solving skills-- Ability to build relationship and interact with stakeholders at all levels Job Duties and Responsibilities (include, but are not limited to):

  • Works with Program Management Team members, Clients, Business Analyst, Accounting/Finance, and IT Departments to support client on-boarding to include but not limited to;
  • Assisting the Program Management team with project management related tasks
  • Adding and configuring programs within the platforms
  • Verification and testing of program settings
  • Submitting program materials for approvals to the issuing bank and association partners
  • On-boarding of card packages with fulfillment partner
  • Assistance with day-to-day Client support by monitoring the Program Management Queue for Client questions and escalations and facilitating responses.
  • Works with the Program Management Team members and Clients to assist with execution of marketing campaigns and trigger-based offers within the platform.
  • Assistance with definition and execution of new program types as business opportunities arise which may include but not limited to:
  • Market research to understand the best practices for execution, market pricing, and opportunity size
  • Develop implementation plan to include the program, platform, client, and compliance requirements
  • Documentation of program product guides for internal and external use
  • Other projects/duties as assigned by the Manager of Client Success Job Requirements:
    • Bachelor's Degree preferred
    • Proficient in Microsoft Office Word, Excel and PowerPoint
    • Experience with Microsoft Project a plus
    • Fluency in English (both written and verbal)
    • 2-5+ Years of experience in Card Issuance, with Program Management or Implementation role
    • Experience with Prepaid or Gift Card Programs preferred
    • Familiarity with Payment Card Industry Standards and Compliance requirements a plus We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

Keywords: Sightline Payments, Las Vegas , Pogram Manager, Executive , Las Vegas, Nevada

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