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Operations Quality and Training Assistant Vice President, Quality Training

Company: Credit One Bank
Location: Las Vegas
Posted on: July 1, 2020

Job Description:

technology and data-driven financial services company offering a full range of consumer credit card products. As one of the largest credit card banks in the United States, Credit One Bank issues Visa , Mastercard , and American Express products, as well as the Official Credit Card of NASCAR and the Vegas Golden Knights. Credit One Bank is also the official credit card partner of the Raiders, Big 12 Conference, and Las Vegas Aviators. Learn more at and connect with us @CreditOneBank on Facebook , Instagram , Twitter , YouTube , and LinkedIn . We are looking for highly qualified professionals at our state-of-the-art, corporate headquarters in Las Vegas, NV. In addition to providing our card members with superior value and service, we are dedicated to providing engaging and challenging career opportunities for our employees. As a member of the Credit One Bank team, we ll help you be your best and support you so you ca reach your full potential. Summary_Of_Essential_Job_Functions * Leverage quality data and customer survey data to establish a process of continual improvement in policies, procedures, and training, to drive positive customer experiences * Manage the day to day change management process including the impact analysis, documentation, and delivery of agent impacting initiatives including but not limited to system and procedure changes * Lead and develop (either directly or indirectly) a team of professionals that create and deliver content to operations teams and trainers across the global network * Leverage industry and internal best practices to develop long term strategies for tools and delivery methods; meettargets around effectiveness, costs, and speed to market * Collaborate with key stakeholders to ensure the achievement of deadlines, outcomes, and results * Prepare and present results to senior management; showcase improvements, highlight opportunities, and provide recommendations on how to continually drive positive employee and customer engagement * Demonstrate company core values of excellence, ownership, collaboration, and integrity * Identify and understand applicable regulations and policies * Perform other duties as assigned * Position_Requirements * Bachelor s degree in business or related field * 10+ years of relevant operations experience that includes one or more of the following:change management, knowledge base administration, customer journey mapping, training methodologies, and/or adult learning styles * Excellent communication, problem-solving, and project management skills * High level of competency in Word, Excel, and PowerPoint * Ability and willingness to travel domestically and internationally (up to four times per year) Call center and financial services experience preferred Credit One Bank, N.A. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.

Keywords: Credit One Bank, Las Vegas , Operations Quality and Training Assistant Vice President, Quality Training, Executive , Las Vegas, Nevada

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