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Spa Director

Company: Regional Recreation Corporation of Wood Buffalo
Location: Las Vegas
Posted on: November 19, 2021

Job Description:

Should you require assistance with applying online please visit Application FAQs . Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location Employment Status Full-Time Overview The Spa Director is responsible for the overall operations of the spa, fitness center and spa caf--, including maintaining high standards in spa/club services and operations, while maximizing profitability. Responsibilities

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.
  • Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift. Qualifications
    • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
    • Maintain and increase spa revenue.
    • Monitor and control departmental expenses and payroll.
    • Hire, train, supervise and evaluate all supervisors of the spa departments.
    • Oversee hiring, training, supervision and evaluation of all spa staff, with assistance of supervisors when appropriate.
    • Participate in the development and oversee the implementation of the spa operating budget.
    • Maintain communication with all departments of the hotel.
    • Develop managers for future advancement.
    • Guide and supervise the on-going training program.
    • Maintain knowledge and understanding of each program area and see that programs are continually updated.
    • Research and develop new spa treatments and programs to create new packages.
    • Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.
    • Conduct regular spa staff meetings for the purpose of informing, training and inspiring staff.
    • Monitor and maintain the cleanliness and orderliness of the spa facility.
    • Oversee spa physical plant to ensure facilities and equipment are in proper condition and good working order.
    • Forecast for revenue, payroll expenses, and all other expenses.
    • Order equipment and supplies, and maintain inventory control for all spa areas.
    • Plan and coordinate evening seminars/presentations for guests on spa related topics.
    • Reconcile and approve monthly general ledger and income statements.
    • Recommend special projects/promotions and execute them as directed by the General Manager/VP.
    • Perform daily walk-through inspections and weekly written inspections and follow-up.
    • Ensure quarterly written maintenance inspections.
    • Conduct weekly sales meetings.
    • Design and oversee implementation of marketing plan.
    • Oversee spa newsletter and marketing collateral production.
    • Answer all guest/member complaints and suggestions.
    • Coach, counsel and conduct performance appraisals for employees.
    • Enforce all spa and hotel policies.
    • Attend all member functions.
    • Participate in Public Relations events as needed. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: Regional Recreation Corporation of Wood Buffalo, Las Vegas , Spa Director, Executive , Las Vegas, Nevada

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