Manager, Professional Services (SaaS, Remote, EST)
Location: Las Vegas
Posted on: November 22, 2021
Who We Are
BuildingLink simplifies and elevates modern working and living in
residential communities with inspired solutions, pioneering
technology, and dedicated service. We are a rapidly growing SaaS
company, providing an incredibly robust, cross-platform suite of
products, serving 5,000+ properties and a growing customer base of
nearly two million residents across the globe. We pride ourselves
on excellence and delivering meaningful products of the highest
standards that translate to measurable impact on the properties we
Aside from our countless benefits and perks, we believe in
providing a safe, inclusive, and professional work environment that
offers qualities we hold dear: autonomy, flexibility, career
growth, promotion, and ongoing performance recognition. We value
the uniqueness of every individual and want our people to bring
their authentic selves to work. Most importantly, we put employee
well-being and happiness above all else. If this sounds like the
right place for you, please read on!
What We're Looking For
Reporting into the Interim Head of Customer Experience, the Manager
of Professional Services is responsible for managing a team of
direct reports who are responsible for owning the post-sale
customer implementation suite of services. The team provides
technical and strategic guidance to customers and is responsible
for delivering data migrations, implementation services and
trainings to ensure that customers are successfully deploying
BuildingLink solutions and are achieving business value
The ideal candidate will be customer-focused, have a successful
record of accomplishment managing high-performance teams, and
experience collaborating with sales to grow revenue. You should
possess a broad level of technical understanding, as well as
operational and business acumen.
This candidate will ideally sit on the East Coast to be able to
support EST for maximum coverage of the team, and will work EST
hours. The Manager of Professional Services will work closely with
other internal team members from Sales, Support, Customer Success,
Product Management, Research & Development and Marketing, as is
Provides leadership and supervision to a team that spans
implementation and training for BuildingLink's customers
Inspires team to create a best-in-class experience for our
Manages the activities of the team by prioritizing work, managing
workload and resolving conflicts
Attracts, maintains, motivates, and develops a high performing team
to support the business needs today and into the future
Helps resolve complex project issues and/or risks
Provides ongoing development and training to continue enhancing the
Professional Services team outputs while driving efficiency,
productivity, and quality
Analyzes complex situations, distills issues, develops insights,
challenges the status quo and synthesizes recommendations
Partners with leaders/managers and other key stakeholders to help
initiate, approve, prioritize, and execute projects
Creates organizational credibility with respect to all project and
program management deliverables and process efficiencies by
instilling the culture of execution, operational excellence, and
accountability for outcomes
Leverages metrics and dashboards to assist in all aspects of
delivering, prioritizing, and managing organizational capacity
Owns key Services metrics, including bookings, revenue recognition,
billable utilization, capacity planning, and CSAT surveys
Synthesize and communicate industry insights and customer feedback
to our Customer Experience, Product, Engineering, and Go-to-Market
Builds a team culture that is collaborative, inclusive, and
Performs all miscellaneous job-related duties as requested
Embodies BuildingLink values and provides exemplary leadership
5-10 years of experience in Professional Services and delivery
within a software business
Direct people manager, or team lead, experience managing technical
delivery teams within a software business
Ability to create and articulate the value proposition of Services
and training for BuildingLink; experience working in consultative
selling and with a detailed understanding of professional services
Ability to be professionally assertive to influence outcomes,
advocate for projects, and ensure accountability.
Leadership abilities including problem solving, negotiation,
facilitation, decision making and change management preferably
within the professional services space.
Demonstrated ability to organize, lead and execute on a variety of
assignments and projects with a drive for results.
Successfully conveys information and expresses thoughts and facts.
Demonstrates effective use of listening skills and displays
openness to other people's ideas and thoughts.
Has the ability to develop, maintain, strengthen and repair
partnerships with others inside or outside of the organization who
can provide information, assistance or support.
Communicates in ways that gain the support of others. Mentors,
motivates and guides others toward goals. Has the capability to
advocate a position and encourage others with a sense of shared
purpose and excitement.
Adjusts planned work to accommodate an ever-changing environment.
Triages multiple demands and competing priorities by gathering
relevant information and applying critical thinking skills.
Has the ability to analyze information and come up with appropriate
solutions. Solution-based thinking.
Demonstrates tenacity and willingness to go the distance to get
Anticipates, monitors and meets the needs of internal/external
customers and responds to them in an appropriate manner.
Plans, organizes, schedules and budgets in an efficient, productive
manner. Focuses on key priorities.
Flexibility and adaptability to change in a fast-paced, start-up
Previous experience with CRMs (e.g. Salesforce), CSPs (e.g.
Gainsight, ChurnZero) and BI tools (e.g. PowerBI) a plus
Up to 10% travel may be required
BuildingLink is an industry leading property management technology
used by over 5,000 high-rise residential communities globally. As
an industry pioneer and leading innovator, our solutions, service,
and people have made us one of the most recognized and respected
technology providers among property managers and staff, condo/coop
boards, and landlords. Our roadmap is packed with new and exciting
initiatives to help buildings run even better. Resident lifestyle,
voice assistant with our Amazon Alexa Skill; Ledger for simplified
property management accounting, more platform integrations, and IoT
sensor solutions to target and solve buildings' operational
headaches are just a few of the key initiatives we have in the
pipeline. So, if you're looking to work for a dynamic and
successful company that cares deeply for both its customers and
employees, please apply!
Check out our website to learn more!
What BuildingLink Can Offer You
BuildingLink is a privately-owned and operated B2B SaaS company
with the curiosity, energy, and entrepreneurial spirit of a
Competitive Salary + Commissions Package
Flexible PTO, Birthday Holiday, Summer Fridays, Work Anniversary
Travel Bonus, Paid Parental Leave, Bereavement Leave
Medical, Dental, & Vision benefits, Company sponsored HRA, Gym
Reimbursement, Healthcare Concierge Service
401k with 4% matching
Company Events, Holiday Parties, Friendly Office Competitions
Professional Development Opportunities
BuildingLink is an equal opportunity employer to all persons
regardless of age, color, national origin, citizenship status,
disability, race, religion, gender, sex, sexual orientation, gender
identity and/or expression, genetic information, marital status,
veteran status, or any other protected class by federal, state or
Check out our website to learn more!
Keywords: BuildingLink, Las Vegas , Manager, Professional Services (SaaS, Remote, EST), Executive , Las Vegas, Nevada
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