VIP Ticketing Services Manager - Caesars Las Vegas

Company: Caesars Entertainment Corporation
Location: Las Vegas
Posted on: November 22, 2021

Job Description:

Scope of Job: Oversees the VIP ticketing service at designated CET properties and/or enterprise wide. Ensures Caesars Entertainment box office locations offer the best customer experience. Carries out management responsibilities in accordance with organization's policies and applicable laws. Responsibilities include managing all ticketing services, VIP packages, souvenir tickets, meet and greet opportunities, streaming, photo program, analyzing the results, and any other services. Essential Job Function: * Manage all ticketing services outside of the single ticket purchases and set up * Resolution of guest concerns and satisfaction * Motivate and provide the team sales training and tools to increase number of tickets sold. * Manager show buildsm inventory leading up to Day of show, and all communication with promoters and property. * Oversee submissions and work directly with Event Creation team for the building of the events in the ticketing system and accuracy. * Oversee ticket and event reporting and accuracy. * Knowledgable in accounting procedures, cash handling and reconciliation practices. Ability to add, subtract, multiply, and divide in all units of measure. * Identify ways of making department more cost effective and/or increase revenue. * Prepare requisitions and reporting for events with respect to admissions revenue, service charge revenue, incremental labor, front of house expenses. * Manage ticketing inventory and seating blocks while maximizing sales and dressing the house appropriately. * Management of in house ticket and scanning procedure equipment. * Complete special projects as assigned. Responsible for the direct supervision of ________ Marginal Job Function: Effectively present information and respond to questions from management team members, customers, and general public. * Ability to patiently interact with VIP guests and entertainers including their management and road crew. * Ability to write reports, business correspondance, and procedure manuals. Ablity to effectively present information and respond to questions from team members, managers, customers, and general public. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with abstract and concrete variables. * Maintaining and releasing seating blocks, and event set-up using ticketing system * Attending leadership classes assigned by company. Eduacation/Experience Peferred: * Bachelor degree preferred; High school diploma. * Three to five years ticketing and box office experience. * Minimum 2 years experience in a supervisory capacity. * Extensive customer service required. * Must have computer experience with both ticketing software, Windows applications, and Excel. * Ticket master software experience preferred. Working Conditions: High energy/stress box office environment. Extensive public contact. Must be able to manage several tasks at one time. Box Office is ipen extended hours, shifts, and days off may vary. Lifting or Physical Requirements: * Must be able ro stand, stretch, bend, reach and kneel for prolonged periods of time without restriction; mental stamina to work under pressure and handle sensative situations relating to solving guest problems; effectively listen and verbally communicate fact-to-face and by telephone. * Ability to lift 25 pounds. * NOTE* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job related duties as assigned by their supervisor.

Keywords: Caesars Entertainment Corporation, Las Vegas , VIP Ticketing Services Manager - Caesars Las Vegas, Executive , Las Vegas, Nevada