VIP Ticketing Services Manager - Caesars Las Vegas
Company: Caesars Entertainment Corporation
Location: Las Vegas
Posted on: November 22, 2021
Scope of Job: Oversees the VIP ticketing service at designated
CET properties and/or enterprise wide. Ensures Caesars
Entertainment box office locations offer the best customer
experience. Carries out management responsibilities in accordance
with organization's policies and applicable laws. Responsibilities
include managing all ticketing services, VIP packages, souvenir
tickets, meet and greet opportunities, streaming, photo program,
analyzing the results, and any other services. Essential Job
Function: * Manage all ticketing services outside of the single
ticket purchases and set up * Resolution of guest concerns and
satisfaction * Motivate and provide the team sales training and
tools to increase number of tickets sold. * Manager show buildsm
inventory leading up to Day of show, and all communication with
promoters and property. * Oversee submissions and work directly
with Event Creation team for the building of the events in the
ticketing system and accuracy. * Oversee ticket and event reporting
and accuracy. * Knowledgable in accounting procedures, cash
handling and reconciliation practices. Ability to add, subtract,
multiply, and divide in all units of measure. * Identify ways of
making department more cost effective and/or increase revenue. *
Prepare requisitions and reporting for events with respect to
admissions revenue, service charge revenue, incremental labor,
front of house expenses. * Manage ticketing inventory and seating
blocks while maximizing sales and dressing the house appropriately.
* Management of in house ticket and scanning procedure equipment. *
Complete special projects as assigned. Responsible for the direct
supervision of ________ Marginal Job Function: Effectively present
information and respond to questions from management team members,
customers, and general public. * Ability to patiently interact with
VIP guests and entertainers including their management and road
crew. * Ability to write reports, business correspondance, and
procedure manuals. Ablity to effectively present information and
respond to questions from team members, managers, customers, and
general public. * Ability to define problems, collect data,
establish facts, and draw valid conclusions. Ability to interpret
and deal with abstract and concrete variables. * Maintaining and
releasing seating blocks, and event set-up using ticketing system *
Attending leadership classes assigned by company.
Eduacation/Experience Peferred: * Bachelor degree preferred; High
school diploma. * Three to five years ticketing and box office
experience. * Minimum 2 years experience in a supervisory capacity.
* Extensive customer service required. * Must have computer
experience with both ticketing software, Windows applications, and
Excel. * Ticket master software experience preferred. Working
Conditions: High energy/stress box office environment. Extensive
public contact. Must be able to manage several tasks at one time.
Box Office is ipen extended hours, shifts, and days off may vary.
Lifting or Physical Requirements: * Must be able ro stand, stretch,
bend, reach and kneel for prolonged periods of time without
restriction; mental stamina to work under pressure and handle
sensative situations relating to solving guest problems;
effectively listen and verbally communicate fact-to-face and by
telephone. * Ability to lift 25 pounds. * NOTE* All duties and
requirements stated are essential job functions. This job
description in no way states or implies that these are the only
duties to be performed by the employee occupying this position.
Employees will be required to perform other job related duties as
assigned by their supervisor.
Keywords: Caesars Entertainment Corporation, Las Vegas , VIP Ticketing Services Manager - Caesars Las Vegas, Executive , Las Vegas, Nevada
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