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Fully Remote Transportation Monitoring and Management

Company: Ride Health
Location: Las Vegas
Posted on: January 16, 2022

Job Description:

Who We Are:Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patients unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.Who Were Hiring:Our Ride Monitors watch over rides as they are scheduled, assigned to providers, and move through the process of communicating with and transporting passengers with a variety of social, medical, and family needs. Ride Monitors use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management), Jira (project management), and Excel to track the progress and performance of our Transportation Providers, monitor the status and safety of our passengers, and make sure reporting to our vendors and clients is accurate.This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.Success in this position will require exceptional communication skills, creative problem solving, and the ability to identify patterns that allow us to improve the service we offer. Hours are flexible, may include Full Time and Part Time opportunities, and allow for weekend and evening shifts.RequirementsResponsibilities:Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month.Identify patterns in the data to help us improve our service and processes.Accurately update ride statuses through their lifecycle, using information from multiple sources.Communicate with Transportation Providers to schedule and recover rides with unique needs.Monitor internal communications channels to identify and manage escalated service opportunities.Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time.PLEASE NOTE: Because of healthcare data privacy regulations, you must reside in United States to perform this job.Competencies:High School Diploma, or equivalent.Fluency with standard business tools, like Microsoft Office, Google Apps, and software based telephone systems.Attention to detail and a drive to see projects through to completion with quality.Excellent written and spoken communication skills.Creativity and ability to think outside the box.Willingness and ability to work on and support a remote team environment.A sense of humor and positive attitude.BenefitsCompetitive compensation in a fast-growing company.Medical, Dental, and Vision insurance with up to 85% employer contribution.Life insurance, short-term disability and long-term disability.401k retirement savings plan with 4% employer match.529 college savings plan with employer contribution.Talk Space Benefit membership opportunity.One Medical Benefit membership opportunity.Please note: All hiring and recruitment at Ride Health is handled with a valid @ridehealth.com only. If you receive a message from the sender whose domain is not @ridehealth.com, please beware that those communications are not authorized or coming from Ride Health.

Keywords: Ride Health, Las Vegas , Fully Remote Transportation Monitoring and Management, Executive , Las Vegas, Nevada

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