Account Manager - Customer Experience (US Remote)
Company: TTEC
Location: Las Vegas
Posted on: May 15, 2022
Job Description:
Account Manager - Customer Experience (US Remote)TTEC is a
leading global customer experience technology and services company
focused on the design, implementation, and delivery of
transformative customer experiences for many of the world's most
iconic and disruptive brands. What you will be doing:TTEC is
seeking Account Managers to support our growing portfolio clients
spanning banking, financial services, insurance, communications,
media, telecom, retail, consumer packaged goods, and technology
industries.You will be involved in account management for Fortune
100 customer experience and customer acquisition outsourcing
engagements across the Digital and Engage capabilities at TTEC.
These activities include the management of strategic account
planning, business development, client communications, client
satisfaction, and account budget/invoicing.You will focus on
developing and expanding existing accounts. You will work as a
trusted advisor in a client facing role bringing value-add services
and solutions to the client(s) in partnership with the Client
Partner.This person must thrive in an ever-changing environment and
have a passion for the evolving customer experience ecosystem. This
position will report to a vertical sales leader and will
collaborate with the with sales leaders, sales executives, the
marketing team, channel partners, and key leadership across the
organization to ensure success. Responsibilities Include:
- Drive value-add sales and expand the client(s) portfolio
- Facilitate the account planning process for each owned client
with a focus on growth opportunities
- Responsible for contract renewals; strategic planning and
preparation of all renewal documentation -
- Assist with the creation of SOW's, Change Requests, RFP
responses and other contract documentation
- Generate new business opportunities with different parts of the
client organization.
- Ensure quota attainment by clientClient Satisfaction
- Manage KPI's, scorecard, and outcomes. - Develop actionable
plan for any process improvements required & ensure client issues
thoroughly triaged and SLA's met
- Coordinate and conduct Quarterly Business Review (QBR) working
with all stakeholders
- Develop effective action plan to address negative client
feedback and prevent recurrence of client issues
- Develop and manage the plan to ensure all managed accounts are
referenceable
- Management of internal and external communications
- Build strong business relationships with all internal and
external engagement stakeholders, and act as a trusted advisor for
client contacts
- Management of Commercial aspects
- Provide monthly formal account status and communication with
TTEC Client Partner and Service Delivery Managers What skills
you'll need:
- Bachelor's Degree & 3-6 years' experience, preferably with
experience in contact center, technology, or a customer engagement
capacity
- Program and or project management experience
- Executive presence and confidence to navigate client
environments
- Demonstrated ability to build and develop strong relationships
with senior level executives to influence purchase and buying
decisions
- Hungry, and goal oriented mindset with proven sales acumen,
critical thinking, solution development, intellect, drive,
executive presence, self-starter, team player mindset.
- Use thought leadership to build customer relationships and
assist customers in developing business solutions
- Ability to develop and contribute to proposals and customer
presentations with decision makers
- Organizes internal/external resources in response to customer
needs
- Articulates how TTEC capabilities align to client
requirements.COMPENSATION & BENEFITSThe total compensation will
consist of significant variable pay, along with an anticipated
starting salary range of $80,000 - $90,000. Actual base salary may
vary based upon geographic location, work experience, education
and/or skill levelsBenefits available to eligible employees include
the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- 401K company match, tuition reimbursement
- Paid time off (PTO) and wellness time offWho We Are:TTEC is a
pioneer in customer experience, engagement and growth solutions.
Our 58,000 employees serve customers in more than 80 countries and
50 languages across social, mobile, and digital channels. - -We
utilize a holistic approach, applying solutions from two centers of
excellence, Engage and Digital, to help companies provide an
amazing experience to their customers, inspire customer loyalty,
and grow their business. Our employees live by a set of
customer-focused values that guide relationships with clients,
their customers and each other.TTEC is proud to be an equal
opportunity employer. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. - We strive to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. - We make it a point to
make sure all our employees feel valued, belonging and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and every individual to bring value to the
table in their own unique way. But don't take our word for it,
check out some of the diversity and women in leadership awards on
TTECjobs.com.#LI-RemoteUS
Keywords: TTEC, Las Vegas , Account Manager - Customer Experience (US Remote), Executive , Las Vegas, Nevada
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