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Program Director

Company: Aristocrat
Location: Las Vegas
Posted on: May 16, 2022

Job Description:

About Us
We're pioneers in our field and relentless in our pursuit of excellence. Aristocrat is an ideas
company at heart, which means innovation is embedded into every aspect of our business. Whether we're designing sleek new cabinets, premium game content or award-winning systems, we apply fresh thinking and creativity to deliver the world's greatest gaming experience, every day. With cool new titles, such as Game of Thrones TM, Sons of Anarchy and Lightning Link along with our award-winning app Heart of Vegas, we're continually pushing the bar of creativity.

Job Description
The successful candidate will contribute meaningfully while gaining exposure to all facets of Aristocrat's global business. You will meet great people and build a foundational understanding of CXS Mobile and Digital Products and the environment in which we thrive. The CXS PMO is a critical component, so you need to be execution and delivery focused with proven leadership skills that allow you to establish a culture of collaboration. Your contribution to the directives of this role will allow the company to be a high-performance environment and deliver a robust and exciting gaming experience to our customers.

What you'll do
Executive level communication and presence for external partners and customers
Own the end-to-end implementation oversight of large-scale, cross functional products for high impact customers
Skillfully navigate the needs of both internal and external customers, finding the optimal balance between executing to Aristocrat's strategy and ensuring customer satisfaction
Identify gaps in process and communication and take proactive steps to ensure cross functional alignment
Understand deliverables and internal timeframes, learn customer needs, and propose installation timeframes that align with that customer need
Lead and influence a team of diverse stakeholders to deliver a portfolio of projects on time by managing resources, risks, and expectations
Comfortable planning and adjusting plans in fast paced and fluid work environment
Propose and drive continuous improvements into PMO and CX organizations from well facilitated lessons learned sessions
Clearly articulate and escalate as appropriate risks, issues, and customer sentiment while representing the interests of CXS and moving team and project forward
Communicate flawlessly and succinctly by tailoring information from multiple sources to keep all stakeholders informed and engaged with project progress in a variety of formats
Present expert level analysis of impact, dependencies, and risk for any project deviations
Operate comfortably with ambiguity and structure
Mentor and train team in new processes, tools, and systems
Facilitate excellent meetings with clear agenda, engaged participants, and identified next steps
Proactively track action items working with the team to overcome hurdles to keep projects on schedule
Recognize and resolve blockers to keep team focused

Qualifications
Must be located in Las Vegas and be willing to travel up to 20% of the time onsite with customers
8+ years experience in Project/Program management in a global organization with complex software releases, such as ERP or CRM systems
Extensive experience in full life cycle of project management from initiation through lessons learned and closure
Bachelor's degree or equivalent experience
Exceptional interpersonal, team-building, conflict management, and communication skills
Strong analytical, problem solving, and decision-making skills ---
This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Keywords: Aristocrat, Las Vegas , Program Director, Executive , Las Vegas, Nevada

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