Engagement Manager - Managed Solutions - Remote
Company: The Select Group
Location: Las Vegas
Posted on: May 16, 2022
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Job Description:
Engagement Manager - Managed Solutions - Remote
Who we are
The Select Group excels in providing IT managed solutions,
professional services, and project-based resources to some of
today's largest companies. We consider ourselves a family,
headquartered in Raleigh, NC and spread out across North America,
made strong by our diversity, and drawn together by our common
mission of positively impacting lives, one experience at a time. By
helping businesses flourish and top technical talent reach their
professional dreams, we fulfill our purpose.
What makes us different
Our superpower is in the strength of our connections. We take a
consultative approach with our clients, developing award-winning
relationships inside Fortune 500 companies. Account Managers at The
Select Group become an extension of their clients' teams, equipped
with technical knowledge that help businesses achieve strategic
goals while overcoming their organizational challenges.
Love where you work
You'll have the opportunity to join a tight-knit, fast-growing
company that's making a tremendous impact across industries such as
communications, healthcare, technology, utilities, and more.
The way we see it, you have to grow people to grow companies.
That's why we make personal and professional development a priority
at TSG. You'll have access to:
Professional coaching
World-class training
Programs targeted at developing your whole self, including
wellness, mental health, and education assistance.
A day off for your birthday, an annual company-wide mental health
day, and a floating holiday to celebrate a diversity and inclusion
holiday of your choice (along with the rest of our PTO
package!)
But we've got the usual company perks, as well, including a
matching 401K plan, employer paid life insurance and long-term
disability, 12-weeks paid maternity leave and partially paid
parental leave, and any equipment and software that you need to do
your job.
PRIMARY RESPONSIBILITIES:
Service Delivery and Quality
Serve as customer escalation point for issues/concerns regarding
project status and service delivery; provide status reports to
client management, as needed.
Responsible for oversight of consultants during project engagement.
Serve as project team resource manager accountable for daily
activities of consultant and team. Responsible for ensuring team is
trained on relevant project processes, tools, or methodologies.
Resolve resource issues in a timely manner; provide coaching &
management, escalate any performance concerns to management and
human resources.
PROJECT MANAGEMENT:
Monitor performance of the project via various reporting tools
(e.g., identify areas of risk and concern, recommends solution and
appropriate course of action, etc.). Conduct periodic project
reviews to determine compliance with contractual obligations,
delivery commitments, and client satisfaction.
Responsible for transmitting information related to project scope
changes (approved change orders, staffing changes, end date
extensions, etc.)
Translate engagement scope into work plans describing engagement
tasks, timing, and responsibilities.
Develop internal and external status reports utilizing established
formats.
Communicate updates and changes to the appropriate teams.
KEY SKILLS:
Self-starter or ability to take initiative
Organized with keen attention to details
Problem solving and critical thinking
Effective verbal and written communication
Deliver on multiple projects simultaneously
Basic knowledge and use of Microsoft Suite (Excel, Powerpoint,
Sharepoint)
DESIRED QUALIFICATIONS:
2-5 years of project coordination/management or people management
experience
6+ months of experience in a customer facing role
4-year degree at accredited College (or equivalent business
experience)
Diversity, Equity & Inclusion at The Select Group
TSG values the unique perspectives our employees and consultants
bring to work and life each day. We're building a culture that
encourages, embraces, and celebrates diversity, ensuring we have an
inclusive workplace where everyone can be who they are. Together,
we're driving innovation and creativity to help our clients succeed
and to make our communities stronger. We are here to learn and
grow. Join us, and just be you.
Equal Opportunity Employer
The Select Group provides equal employment opportunities (EEO) to
all employees and applicants for employment without regard to race,
color, religion, gender, sexual orientation, gender identity,
national origin, age, disability, genetic information, marital
status, amnesty, or status as a covered veteran in accordance with
applicable federal, state, and local laws.
Keywords: The Select Group, Las Vegas , Engagement Manager - Managed Solutions - Remote, Executive , Las Vegas, Nevada
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