Client Services Manager - Talent Acquisition / US Remote

Company: AMS
Location: Las Vegas
Posted on: May 16, 2022

Job Description:

About us

We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity-and we're here to help you achieve it.

We are currently hiring a Client Services Manager to support our Financial client.

The Role

Accountable for managing the end to end talent acquisition process as well as developing and delivering agreed recruitment services for the Corporate, Consumer and Investment Bank to ensure all targets are achieved in partnership with the broader Management team. Key success attributes include customer focus, solution orientation, agility, and ability to work in a dynamic, fast-paced environment.
The Manager is responsible for the 6-8 direct reports; manage assignments for the team to ensure highest utilization for the team members and drive performance of the team and adherence to SLAs. This is a key role that requires a responsive and strong people manager individual.

Key Accountabilities:

Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly
Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS' reputation within the business acting in an advisory capacity
Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead
Develop accurate hiring forecasts for the Business Unit(s) (BUs) supported and share with relevant AMS individuals
Deploy effective recruitment delivery and attraction strategies, using relevant sourcing channels to reduce time to hire and increase account profitability
Build effective communication channels between the client hiring managers and the account team strengthening the relationship between AMS and the client
Understand AMS people are a key market differentiator and genuinely committed to the development of direct reports and the team
Accurate financial forecasting and a deep understanding of the team productivity to enable resource management
Manage scope creep and escalate accordingly to the senior manager
Ensure data accuracy and review and analyse data to drive team performance
Lead and manage teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times
Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress
Drive down non-compliance for assigned BU(s), increasing account revenue and profitability
Work with the senior manager to define the type and level of resources required to effectively achieve delivery and profitability targets
Deliver continuous improvement projects and client specific projects
Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. Support and / or manage the implementation of changes
Responsible for spotting business development opportunities and engaging with the Senior Manager
Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client
Custodian of the client's Employee Value Proposition (EVP) ensuring the entire team are able to convey the proposition in a compelling way enhancing the clients brand presence in the market
Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans
Act as a Trusted Advisor to clients and team on resourcing related matters.

Skills & Experience:

5-7 years of previous management experience. Experience within the Investment Banking sector is preferred.
Experience of presenting to and solving issues for senior clients and gaining their agreement to a course of action
Ability to liaise with and influence all levels of management to agree a change of direction or new process
Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)
Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
Experienced at producing business orientated management information and interpreting this to draw conclusions and make recommendations
Subject matter expertise, knowledge of local recruitment practices along with the ability to use market intelligence and analyze market trends to provide insights to clients
Experience in the use of recruitment technology and recruitment databases
Track record of managing complex, high-profile recruitment projects and multiple campaigns
Experience of people management and development

What you'll get in return

Here at AMS, you'll get the opportunity to work on projects that integrate with our other practice areas to deliver remarkable results for our clients. You'll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients' most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:
Stretching, challenging work
A vibrant, diverse and collaborative culture
A competitive reward and benefits package.

We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.

Keywords: AMS, Las Vegas , Client Services Manager - Talent Acquisition / US Remote, Executive , Las Vegas, Nevada