Client Services Manager - Talent Acquisition / US Remote
Company: AMS
Location: Las Vegas
Posted on: May 16, 2022
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Job Description:
About us
We are AMS. AMS is a global total workforce solutions firm founded
in 1996. We enable organizations to thrive in an age of constant
change by building, reshaping, and optimizing workforces. We do
this through talent acquisition and contingent workforce
management, internal mobility and skills development, and talent
and technology advisory services. Our solutions are delivered by
our 4500+ experts who live our passionate, bold, and authentic
values. The ultimate aim is to help clients around the world,
including 100+ blue-chip companies, create workforces that are
fluid, resilient, diverse, and differentiated. We call this true
workforce dexterity-and we're here to help you achieve it.
We are currently hiring a Client Services Manager to support our
Financial client.
The Role
Accountable for managing the end to end talent acquisition process
as well as developing and delivering agreed recruitment services
for the Corporate, Consumer and Investment Bank to ensure all
targets are achieved in partnership with the broader Management
team. Key success attributes include customer focus, solution
orientation, agility, and ability to work in a dynamic, fast-paced
environment.
The Manager is responsible for the 6-8 direct reports; manage
assignments for the team to ensure highest utilization for the team
members and drive performance of the team and adherence to SLAs.
This is a key role that requires a responsive and strong people
manager individual.
Key Accountabilities:
Develop and maintain pro-active and constructive relationships with
clients by demonstrating an understanding of the business, the
requirements and set expectations accordingly
Manage senior stakeholders in fast-moving, complex and difficult
client environments enhancing AMS' reputation within the business
acting in an advisory capacity
Partner senior client stakeholders to define resourcing strategies
and plans that meet medium to long term client objectives and
enable AMS to plan ahead
Develop accurate hiring forecasts for the Business Unit(s) (BUs)
supported and share with relevant AMS individuals
Deploy effective recruitment delivery and attraction strategies,
using relevant sourcing channels to reduce time to hire and
increase account profitability
Build effective communication channels between the client hiring
managers and the account team strengthening the relationship
between AMS and the client
Understand AMS people are a key market differentiator and genuinely
committed to the development of direct reports and the team
Accurate financial forecasting and a deep understanding of the team
productivity to enable resource management
Manage scope creep and escalate accordingly to the senior
manager
Ensure data accuracy and review and analyse data to drive team
performance
Lead and manage teams, driving the team to ensure that
productivity, account profitability and customer satisfaction are
priorities at all times
Manage a team of recruiters to achieve delivery targets and
contractual SLAs by providing objectives, direction and continual
feedback on progress
Drive down non-compliance for assigned BU(s), increasing account
revenue and profitability
Work with the senior manager to define the type and level of
resources required to effectively achieve delivery and
profitability targets
Deliver continuous improvement projects and client specific
projects
Identify areas of process improvement, service enhancement and
opportunities to increase the scope of the service and communicate
these appropriately to relevant parties. Support and / or manage
the implementation of changes
Responsible for spotting business development opportunities and
engaging with the Senior Manager
Hold sound knowledge of recruitment model options and design in
order to promote the benefits of an outsourced solution to the
client
Custodian of the client's Employee Value Proposition (EVP) ensuring
the entire team are able to convey the proposition in a compelling
way enhancing the clients brand presence in the market
Keep abreast of market intelligence and industry trends (e.g. new
technology, recruitment metrics, legislative changes) and use this
insight to develop resourcing plans
Act as a Trusted Advisor to clients and team on resourcing related
matters.
Skills & Experience:
5-7 years of previous management experience. Experience within the
Investment Banking sector is preferred.
Experience of presenting to and solving issues for senior clients
and gaining their agreement to a course of action
Ability to liaise with and influence all levels of management to
agree a change of direction or new process
Experience of developing and delivering recruitment strategies and
processes to improve outcomes (e.g. decreased time to hire,
increased quality of hire)
Experience working to and achieving demanding targets, ratios and
SLAs and working to tight deadlines in a fast-moving
environment
Experienced at producing business orientated management information
and interpreting this to draw conclusions and make
recommendations
Subject matter expertise, knowledge of local recruitment practices
along with the ability to use market intelligence and analyze
market trends to provide insights to clients
Experience in the use of recruitment technology and recruitment
databases
Track record of managing complex, high-profile recruitment projects
and multiple campaigns
Experience of people management and development
What you'll get in return
Here at AMS, you'll get the opportunity to work on projects that
integrate with our other practice areas to deliver remarkable
results for our clients. You'll be part of a team with global
capabilities and setting a new direction for us in terms of how we
creatively solve our clients' most pressing talent-related
challenges. You can innovate, disrupt and influence with
organizations that want to transform their operations and win the
war for talent.
What we offer:
Stretching, challenging work
A vibrant, diverse and collaborative culture
A competitive reward and benefits package.
We're a fast-growing, equal opportunity employer and do not
discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity or disability.
Keywords: AMS, Las Vegas , Client Services Manager - Talent Acquisition / US Remote, Executive , Las Vegas, Nevada
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