Workforce Management Clerk - Park MGM
Company: MGM Resorts
Location: Las Vegas
Posted on: June 24, 2022
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Job Description:
Become one of the stars behind the show and become part of the
world's most powerful entertainment brands. Our Company has one
exciting mission: To Entertain The Human Race.
POSITION SUMMARY:
The Workforce Management Specialist is responsible for creating and
implementing weekly schedules for the property while making
appropriate decisions and staffing level changes based on business
needs. All duties are to be performed in accordance with department
and property policies, practices, and procedures.
POSITION RESPONSIBILITIES/DUTIES:
* Analyzing staffing data provided by department and Finance to
ensure appropriate staffing levels
* Adjust staffing needs based on special events, large party
reservations, table games/slot tournaments while maintaining
compliance with scheduling to include departments covered by
collective bargaining agreements
* Ensuring the timeliness of schedule creation and delivery to the
standards as set out by the Director/Manager and expectations of
the business unit
* Work with department heads to adjust staffing models and approve
schedule changes independently as necessary
* Deliver best practice scheduling, rotation design and reporting
to maintain consistency among business units
* Actively advise and provide guidance to the business units around
scheduling, labor management and leave management
* Determine appropriate times to close stations/tables and call
employees into work or grant employees company requested early outs
as necessary
* Ensure scheduling practice is developed in line with legislative
requirements and local law protecting the company and employee
interest
* Ensure ethical and equity issues are identified and managed in
the scheduling process
* Analyze the scheduled versus actual labor used across the
business to identify trends in business activity
* Develop duty sheets and other daily reporting as required by the
business. In particular they will be responsible for developing the
allocation sheets for each of the business units
* Approve and process manually received swaps, exceptions and
schedule changes which cannot be processed by the portfolio
manager
* Staff the customer service inquiry counter during opening hours
for staff inquiries
* Other job related duties as requested
MINIMUM REQUIREMENTS:
* Must have one year experience with data analysis
* High School Diploma or equivalent combination of education,
training, and experience
* Proof of eligibility to work in the US
PREFERRED:
* Bachelor's Degree in a related field
* Previous experience working in a similar resort setting
KNOWLEDGE/SKILLS/ABILITIES:.
* Strong analytical and creative thinking skills
* Must have a working knowledge of Microsoft Office
applications
* Must have a professional appearance and demeanor
* Excellent customer service skills
* Ability to effectively communicate in English, in both oral and
written forms
* Interpersonal skills to deal effectively with all business
contacts
Location:
Las Vegas, Nevada
Keywords: MGM Resorts, Las Vegas , Workforce Management Clerk - Park MGM, Executive , Las Vegas, Nevada
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