Workforce Management Clerk - Park MGM

Company: MGM Resorts
Location: Las Vegas
Posted on: June 24, 2022

Job Description:

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

POSITION SUMMARY:

The Workforce Management Specialist is responsible for creating and implementing weekly schedules for the property while making appropriate decisions and staffing level changes based on business needs. All duties are to be performed in accordance with department and property policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

* Analyzing staffing data provided by department and Finance to ensure appropriate staffing levels
* Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements
* Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit
* Work with department heads to adjust staffing models and approve schedule changes independently as necessary
* Deliver best practice scheduling, rotation design and reporting to maintain consistency among business units
* Actively advise and provide guidance to the business units around scheduling, labor management and leave management
* Determine appropriate times to close stations/tables and call employees into work or grant employees company requested early outs as necessary
* Ensure scheduling practice is developed in line with legislative requirements and local law protecting the company and employee interest
* Ensure ethical and equity issues are identified and managed in the scheduling process
* Analyze the scheduled versus actual labor used across the business to identify trends in business activity
* Develop duty sheets and other daily reporting as required by the business. In particular they will be responsible for developing the allocation sheets for each of the business units
* Approve and process manually received swaps, exceptions and schedule changes which cannot be processed by the portfolio manager
* Staff the customer service inquiry counter during opening hours for staff inquiries
* Other job related duties as requested

MINIMUM REQUIREMENTS:

* Must have one year experience with data analysis
* High School Diploma or equivalent combination of education, training, and experience
* Proof of eligibility to work in the US

PREFERRED:

* Bachelor's Degree in a related field
* Previous experience working in a similar resort setting

KNOWLEDGE/SKILLS/ABILITIES:.

* Strong analytical and creative thinking skills
* Must have a working knowledge of Microsoft Office applications
* Must have a professional appearance and demeanor
* Excellent customer service skills
* Ability to effectively communicate in English, in both oral and written forms
* Interpersonal skills to deal effectively with all business contacts

Location:

Las Vegas, Nevada

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