Service & Hospitality Manager

Company: Toca Madera Las Vegas
Location: Las Vegas
Posted on: June 24, 2022

Job Description:

Job DescriptionToca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu is designed to offer an array of options for every eater. Our signature farm-to-glass cocktails use only fresh, seasonal ingredients and our dynamic bar program offers a vast selection of the finest tequilas and mezcals, as well as a rotating selection of wines from across the globe. At Toca Madera, we've thoughtfully curated all the elements of the restaurant to elicit an unmatched sensory experience. From our visually stunning design and seductive music to our award-winning menu, let Toca Madera transport you to a world that's both modern and timeless.Mission To oversee all service and sales positions within the FOH department. To drive sales, increase check averages and create hospitality focused service and sales team within the restaurant. Perform all administrative duties related to scheduling, inventory tracking, responding to all guest reviews, process credit card refunds as well as actively oversee tip logs and payroll on a continual basis Service & Hospitality Manager reports to General Manager Outcomes & Operational Duties: Maintenance & build out of all guest facing employee training manuals & service standards. . Administrative & Reporting Day to day venue operational duties included but not limited to: ● All administrative Opening & closing duties ● Operational checklists ● DOH standards implementation & upkeep ● Employee sales incentives ● Leading and driving sales in daily pre-shifts ● SevenRooms guest profile management & Upkeep ● Togo Platform Management & Audits Top Line Sales Growth: ● Work with General Manager to enforce "perfect service" as outlined by shopper reports and Noble 33 Standards ● Work with sales staff to grow check average to targets as outlined by General Manager Customer Satisfaction: ● Yelp! Online review responses & other online platforms management and responses ● SevenRooms guest profile management & Upkeep ● Assist marketing in monthly e-blast content & ideas Departmental Scheduling: ● Oversight of departmental schedules as assigned by General Manager Inventory: ● Responsible for inventory of all service related items (CGS) ● Responsible for ongoing par sheets as well as ordered service items as needed Hiring & Training:● Solely Responsible for hiring and training of service team(Bussers, Runners, Servers)

Keywords: Toca Madera Las Vegas, Las Vegas , Service & Hospitality Manager, Executive , Las Vegas, Nevada