Delivery Manager @ Lansing MI Remote
Company: BURGEON IT SERVICES
Location: Las Vegas
Posted on: June 24, 2022
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Job Description:
Position: Delivery Manager Location: Lansing MI,Duration: Full
time Client :Tech Mahindra / JNL [Jackson National Life] You will
be responsible for:
--- Oversee workers, facilitate meetings and ensure that products
and services satisfy consumers.
--- Manage end-to-end delivery of programs and projects to meet
customer needs, and responsible for customer relationships across
their span of control.
--- Leading a team of geographically dispersed resources to deliver
technology projects on time and within budget for the domain and
geography for which they have responsibility
--- Maintaining end-to-end accountability for customer satisfaction
and overall delivery excellence within specific line of business
and geographic responsibilities
--- Work with their teams to determine necessary activities to
successfully deliver projects throughout the given service line or
function
--- Ensure that the right type and number of resources that are
required to fulfill the planned projects are available and in place
through cooperation with Resource Planners
--- Delivering customer satisfaction and overall excellence by
identifying opportunities (or issues) and assisting with speedy
resolution
--- Understanding the pipeline of demand and work with the Resource
Planners to ensure an appropriate supply of resources
--- Responsible for financial management and reporting and
optimizing processes
--- Juggling multiple and conflicting priorities in a timely and
sensitive way, with full transparency to the PMO and the senior
leadership.
--- Managing and leading complex stakeholders towards optimal
solutions while helping them understand resource constraints and
prioritization
--- Holding the teams to the highest standards, project discipline
and accountability.Analytical/Decision Making Responsibilities:
--- Must be able to work within a matrix organization - balancing
the needs of the customer against firm initiatives and goals
--- Must be able to identify appropriate product/service offerings
to meet the client's needs
--- Must make decisions, such as prioritize relationships to
develop, negotiate with customers and overcome obstacles
--- Manage multiple teams to deliver projects in alignment with
customer needs with transparency to IT Services and customer
stakeholders.
--- Identify, manage and resolve complex issues, preventing
escalations, where possible
--- Manage, negotiate and resolve project risks effectively
--- Demonstrate, by example, in-depth knowledge of the EY
competency principles and practices, including coaching, learning
and mentoring
--- Leader and team player - sets example for project managers,
business analysts and others to follow
--- Create an open, honest, accountable and collaborative team
environmentExperience:
--- 15+ years in a corporate IT environment working with multiple
disciplines to deliver projects in line with customer needs
--- Significant experience in a customer service role and business
management role
--- Work experience in a professional services industry,
preferred
--- Experience managing external vendors, commercial
negotiations
--- Excellent relationship building and interpersonal skills,
including cross-cultural competenceThanks & Regards Rakesh Vangala
Senior IT RecruiterBurgeon IT Services LLC.1601 Concord Pike,36 E,
Wilmington Delaware, 19803Desk: 302-585-5974Email Id:
rakesh@burgeonits.com Website: www.burgeonits.comLinkedIn:
linkedin.com/in/rakesh-vangala-ba1422177
Keywords: BURGEON IT SERVICES, Las Vegas , Delivery Manager @ Lansing MI Remote, Executive , Las Vegas, Nevada
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