Delivery Manager @ Lansing MI Remote

Company: BURGEON IT SERVICES
Location: Las Vegas
Posted on: June 24, 2022

Job Description:

Position: Delivery Manager Location: Lansing MI,Duration: Full time Client :Tech Mahindra / JNL [Jackson National Life] You will be responsible for:
--- Oversee workers, facilitate meetings and ensure that products and services satisfy consumers.
--- Manage end-to-end delivery of programs and projects to meet customer needs, and responsible for customer relationships across their span of control.
--- Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
--- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific line of business and geographic responsibilities
--- Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
--- Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
--- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
--- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
--- Responsible for financial management and reporting and optimizing processes
--- Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the PMO and the senior leadership.
--- Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
--- Holding the teams to the highest standards, project discipline and accountability.Analytical/Decision Making Responsibilities:
--- Must be able to work within a matrix organization - balancing the needs of the customer against firm initiatives and goals
--- Must be able to identify appropriate product/service offerings to meet the client's needs
--- Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
--- Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
--- Identify, manage and resolve complex issues, preventing escalations, where possible
--- Manage, negotiate and resolve project risks effectively
--- Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring
--- Leader and team player - sets example for project managers, business analysts and others to follow
--- Create an open, honest, accountable and collaborative team environmentExperience:
--- 15+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
--- Significant experience in a customer service role and business management role
--- Work experience in a professional services industry, preferred
--- Experience managing external vendors, commercial negotiations
--- Excellent relationship building and interpersonal skills, including cross-cultural competenceThanks & Regards Rakesh Vangala Senior IT RecruiterBurgeon IT Services LLC.1601 Concord Pike,36 E, Wilmington Delaware, 19803Desk: 302-585-5974Email Id: rakesh@burgeonits.com Website: www.burgeonits.comLinkedIn: linkedin.com/in/rakesh-vangala-ba1422177

Keywords: BURGEON IT SERVICES, Las Vegas , Delivery Manager @ Lansing MI Remote, Executive , Las Vegas, Nevada