Senior Customer Success Manager, Clark County Schools
Company: Paper
Location: Las Vegas
Posted on: June 25, 2022
Job Description:
Driven by the mission to democratize education, Paper is the
largest provider of educational support, supporting millions of
students through partnerships with thousands of school districts.
Paper helps deliver true educational equity through their category
leading Educational Support System (ESS) that offers virtual access
to 24/7 tutors and essay reviewers. Founded in 2014, Paper
philosophically believes that all students should be given the
tools and resources to reach their academic potential, independent
of socio-economic status, geography, language or other barriers. We
are headquartered in Montreal, Quebec with remote employees across
the US and Canada. Paper is proud to have been named by GSV as one
of the most transformational growth companies in digital learning
.Paper is looking for a Las Vegas-based Senior Customer Success
Manager to support 302,000 students in grades K-12 at Clark County
Schools. As one of Clark County Schools' designated Senior CSMs,
you'll guide Clark County Schools to deploy Paper successfully and
ensure the district continuously gains value from our products and
services throughout the school year. You'll be on campus regularly,
meeting with administrators, teachers, and community groups to help
the district adopt Paper successfully.As a customer-focused
company, Paper places importance on understanding the compelling
needs and problems facing our customers. By helping address these
problems, you will drive revenue retention and
growth.Responsibilities
- Retain and grow the revenue for Clark County Schools, owning
net revenue retention.
- Develop a thoughtful understanding of Clark County Schools and
their core goals.
- Work on-site with customers to develop success plans that
outline how Paper adoption will address their critical needs both
immediately and in the future.
- Build relationships and network with key stakeholders on-site
across Clark County Schools school district to achieve successful
execution of their objectives.
- Meet regularly with the district task force and school leaders
on-site to ensure they are on track for success.
- Use Salesforce and Tableau to analyze Clark County Schools'
data to identify, communicate, and act upon both risks and
opportunities.
- Conduct periodic customer health checks and review customer
health scores.
- Collaborate with Paper's Onboarding, Technical Implementation,
and marketing teams to set Clark County Schools up for success on
Paper.
- Serve as the voice of the Clark County Schools community
cross-functionally within Paper, providing feedback and insights
internally.
- Work collaboratively with the marketing team to build customer
references, craft case studies, and co-develop resources.
Qualifications
- 3+ Years in a customer-facing or Customer Success role within
an enterprise software or software-as-a-service organization.
- Strong relationships across Clark County Schools
- 2+ years in project and change management.
- Strong operational discipline with an analytical,
process-oriented mindset and a data-based approach to decision
making and assessment.
- Strong "do-er" mentality with a hands-on, passionate, curious,
persistent approach and the grit to get things done.
- Strong creative problem-solving skills to provide optimal
business or technical solutions.
- Excellent oral and written communication skills along with an
ability to work cross-functionally with a broad range of internal
and external clients.
- The ability to thrive in a collaborative, team environment
while working independently with minimal supervision.
- Outstanding organizational skills and the ability to manage
multiple tasks and requests.
- Familiarity with public and private education systems, and
teachers/students.
- Familiarity with technology and fast-growth startups will be
considered an asset. Job Perks
- Work with a dynamic team that provides support whenever you get
stuck.
- Remote first environment.
- Bi-annual company-wide meetups.
- Opportunity for career development with a fast-growing
company.
- A unique opportunity to make an impact by making education more
equitable.
- Stipend to help support the growth of your home office.
- 24/7 access to Paper for family members K-12. About PaperPaper
offers an exciting, dynamic, inclusive work environment putting
excellence at the center of everything we do. Our mission is woven
into the fabric of our culture, challenging our team to build
meaningful and creative solutions.We thrive when we collaborate
with each other, and use integrity and selflessness to align our
business decisions with our mission. We approach every challenge
with positivity , achieving the outcome we want regardless of what
gets in the way. Our tenacity propels our hyper-growth, where trust
is key and we all strive to make an impact every day.We believe
that diverse teams build better products. Paper does not and will
not discriminate on the basis of race, color, religion, gender,
gender orientation, gender expression, age, national origin,
disability, marital status, sexual orientation, or military status
in any of its activities or operations.Nobody checks every box, but
the Paper team is built by passionate and innovative people who
share our mission for democratizing education. If you don't think
you meet all of the requirements above but are still interested in
the job, please apply.PS. Equity is our mission! We make sure to
treat all candidates equally: If you are interested please apply
through our job board - our amazing talent team will reach out! Our
team isn't able to pass on any calls/ emails our way - and this
makes sure that the candidate experience is smooth and fair to
everyone.
Keywords: Paper, Las Vegas , Senior Customer Success Manager, Clark County Schools, Executive , Las Vegas, Nevada
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