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Franchised Director of Services

Company: Marriott Vacations Worldwide
Location: Las Vegas
Posted on: September 22, 2022

Job Description:

Job Number 22149089
Job Category Housekeeping & Laundry
Location Marriott's Grand Chateau, 75 East Harmon Avenue, Las Vegas, Nevada, United States
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Vacations Worldwide. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. - Relocation Assistance Available - Job Summary - Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. - JOB SUMMARY - - Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. - - CANDIDATE PROFILE - - Education and Experience - - High school diploma or GED; 2 years' experience in the housekeeping or related professional area. - OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. - - CORE WORK ACTIVITIES - -

  • Managing Housekeeping Operations - -
  • Maintains -strong -working relationship with Front Office to ensure effective communications for operational issues. -
  • Obtains list of rooms to be cleaned immediately and -list -of prospective check-outs or discharges to prepare work assignments. -
  • Inventories stock to ensure adequate supplies. -
  • Ensures guestrooms, public space and employee areas are cleaned according to operating standards. -
  • Ensures compliance with all housekeeping policies, standards and procedures. -
  • Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. - - Managing Departmental Costs - -
    • Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. -
    • Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. -
    • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. -
    • Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. -
    • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. - - Ensuring Exceptional Customer Service - -
      • Responds to and handles guest problems and complaints effectively. -
      • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. -
      • Empowers employees to provide excellent customer service. -
      • Develops goals and expectations for direct report managers. -
      • Celebrates successes and publicly recognizes the contributions of team members.
      • Reviews employee satisfaction results to identify and address employee problems or concerns. -
      • Communicates expectations, recognizes performance, and produces desired business results. - - Conducting Human Resources Activities - -
        • Ensures property policies are administered fairly and consistently. -
        • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. -
        • Establishes goals and objectives for all areas of responsibility. -
        • Directs staff - This company is an equal opportunity employer. - frnch1


Keywords: Marriott Vacations Worldwide, Las Vegas , Franchised Director of Services, Executive , Las Vegas, Nevada

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