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Client Success Manager

Company: Melon Local
Location: Las Vegas
Posted on: November 24, 2022

Job Description:

We're looking for a talented, detail-oriented entry to mid-level client success manager to join our amazing digital marketing account management team. This role will be responsible for maintaining external communication with a number of clients, solving problems within the account management team, and ensuring the digital marketing agency is meeting our clients' marketing needs.
Responsibilities

  • Responsible for managing the client relationship through effective communication, problem solving, and responding to requests
  • Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes to these
  • Identifying ways to grow client accounts through new business opportunities
  • Keeping the team and the client up to date with useful knowledge
  • Maintaining accurate records of meetings, decisions and next actions
    Requirements
    • Bachelor's degree in marketing, communications or related field preferred, but not required
    • A minimum of one year experience in a similar role within a digital marketing agency setting
    • Organized, with strong attention to detail and time management skills
    • Adept at working within a team of different people
    • An effective communicator, both verbally and in writing
    • Persuasive, able to sell work and ideas, and respond positively to feedback
    • Flexible and able to solve problems
    • Resilient and positive in difficult situations
    • Able to juggle competing demands from clients and the agency
    • Knowledge of digital marketing STRONGLY desired
    • Knowledge of social media management a HUGE plus
    • Extremely web and email savvy
    • MS Office Suite proficient
    • Ability to perform other duties as assigned
      Salary range starts at $45K and is based on experience
      Competitive benefits include PTO, paid holidays, health insurance, 401(k) and more. We value results, work/life balance, customer service and keeping clients happy. If you're looking forward to being part of something truly exciting in Las Vegas (we've quadrupled our size in one year) you owe it to yourself to learn more! We look forward to hearing from you.

Keywords: Melon Local, Las Vegas , Client Success Manager, Executive , Las Vegas, Nevada

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