Sr Client Solutions Manager

Company: FREEMAN
Location: Las Vegas
Posted on: January 25, 2023

Job Description:

About UsFreeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.SummaryManages the execution of the service plan. Ensures that handoff from the Business Development to the Client Solutions and Operations goes smoothly. Works closely with the branch and the logistics teams to ensure proper planning and execution. Intermediate role that continues to develop an understanding of the business and assigned accounts.Essential Duties & Responsibilities

• Account Volume- $5 million or more annually.
• Confirms jobs and requests necessary information to prepare service plan requirements.
• Sells products/services above and beyond existing contract. Re-signs existing business.
• Quotes prices as necessary.
• Understands all aspects of branch operation and logistics so that account can be managed appropriately.
• Produces and reviews orders with branch personal.
• Inspects job site with local branch for proper planning when necessary.
• Supervises jobs on site as required.
• Leads assigned client solutions teams to ensure successful event execution and customer experience.
• Follows-up on customer complaints and collections as necessary.
• Entertains clients as necessary.
• Up-sells to enhance customer experience.
• Cross sells all Freeman lines as appropriate.
• Prepares reports as requested.
• Develops and maintains strong working relationship with all branch operations.
• Represents Freeman to internal personnel and external contacts in a loyal, ethical, and moral manner.
• Attends industry events as assigned.
• Performs other duties as may be assigned.Education & Experience
  • Bachelors Degree (B.A.) from a four-year college or university preferred, High School Diploma or Equivalent with relevant work experience required.
  • 5 years of direct event production experience.
  • Has proven the ability to successfully execute events with revenues $3M or more.
  • Knowledge of sales systems such as Passport and Salesforce.com is required.
  • Working knowledge of all Microsoft Office Software applications.
  • Excellent customer service and organizational skills are required.Travel RequirementsTravel 25% to 50%Diversity CommitmentAt Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.#LI-Hybrid #LI-Remote

Keywords: FREEMAN, Las Vegas , Sr Client Solutions Manager, Executive , Las Vegas, Nevada