MANAGER - PLAYER'S CLUB

Company: Hard Rock International
Location: Las Vegas
Posted on: January 26, 2023

Job Description:

Manager Players Club is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The incumbent is also responsible for overall daily operations and development of Hard Rocks card programs, including accountability for attaining company goals and guest development.

• Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for consistent execution of Players Club initiatives.
• Focuses on department guest services scores and has the responsibility of continuing to increase the department service scores.
• Focuses on meeting the monthly goals of email capture, phone capture and new member sign-ups.
• Maintains up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• Monitors daily operations of Players Club centers.
• Responsible for scheduling, directing performance appraisals, rewarding, and counseling team members.
• Responsible for addressing complaints and resolving problems both internal and external.
• Responsible for maintaining and ordering Players Club inventory.
• Investigates issues related to guest service and makes recommendations to improve service.
• Perform other duties as assigned and adheres to all Gaming Regulations.This knowledge and these abilities are typically acquired through 2 to 4 years of experience in a similar position and a Bachelors in Business, Advertising or Marketing or the equivalent combination of education and experience. Experience in working along with and directing an advertising agency and public relations firm or staff required. Gaming industry experience strongly preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming Commission.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Prior experience in the Gaming industry strongly preferred.
  • Must be able to work holidays and weekends, as well as flexible shifts.KNOWLEDGE OF:
    • The Players Club program with the ability to analyze guest playing behavior.
    • Interpersonal communication, team building, and problem-solving skills required.
    • Casino marketing functions including, but not limited to data base, advertising, and branding.
    • The Gaming industry, including principles and practices of a capital and operations budget.
    • Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
    • Pertinent federal, state, and local laws, codes, and regulations.ABILITY TO:
      • Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
      • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
      • Communicate clearly and concisely, both orally and in writing.
      • Be flexible to work varying shifts and time schedules as needed.
      • This position spends time on the Casino floor and is subject to varying levels of crowds and noise; and the severity of which depends upon guest volume.
      • Work as a team and foster a team environment both within the Marketing Department and with other
      • Respond calmly and handle multiple guests demands in a fast-paced environment.Requisition Number: 2022-26072 Street: 3400 S Las Vegas Blvd.

Keywords: Hard Rock International, Las Vegas , MANAGER - PLAYER'S CLUB, Executive , Las Vegas, Nevada