Restaurant General Manager-Peter Luger Steakhouse-Full Time (Caesars Palace)

Company: Caesars Entertainment
Location: Las Vegas
Posted on: January 27, 2023

Job Description:

JOB TITLE: RESTAURANT GENERAL MANAGER GRADE: DEPARTMENT: FOOD & BEVERAGE REPORTS TO: DIRECTOR OF FOOD & BEVERAGE PAY TYPE: E XEMPT JOB DESCRIPTION: The Restaurant Manager is responsible for the day-to-day operations of the outlet including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements. Essential Duties and Responsibilities: Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance. In conjunction with the Food and Beverage Operations Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Making sure that the restaurant and/or bar are in compliance with the Health Department Regulations and Standards and maintain the "A" grade. Knowledge of Health Department Rules and Regulations. Maximizes employee morale through leading by example in demonstrating Spotlight 5 behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service. Conducts individual and team QIT, CIP's, EOS/SFS, Step 1 and Buzz sessions and uses the Harrah's coaching cycle in giving both positive and corrective feedback. Follows and enhances departmental and restaurant specific policies, procedures and sequence of service. Additional duties as requested by the Food and Beverage Director. REQUIRED SKILLS: Must have a positive and professional interaction with all casino/hotel departments. Consistently demonstrates excellent communication and facilitation skills. Assists co-workers as needed. Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs. High school diploma or equivalent required. College degree preferred. Minimum five years high-volume Food and Beverage experience. Minimum three years supervisory experience. Must be congenial and have neat, professional appearance with good personal hygiene. Must be reliable and conscientious. Possess the ability to interact (in English) with guests, co-workers and supervisory staff. Must be accuracy and detail oriented. Strong interpersonal and communication skills. Ability to act quickly and exercise good judgment under pressure and/or conflict situations. Knowledge of current PC software including word processing and spreadsheets. Proficiency in Point of Sales systems (i.e. Micros, Info genesis) Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES ):Assistant Restaurant Manager INFORMATION PROVIDED BY: Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.The Restaurant Manager is responsible for the day-to-day operations of the outlet including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements.

Keywords: Caesars Entertainment, Las Vegas , Restaurant General Manager-Peter Luger Steakhouse-Full Time (Caesars Palace), Executive , Las Vegas, Nevada