BDC Manager
Company: United Nissan - NV.
Location: Las Vegas
Posted on: March 18, 2023
Job Description:
United Nissan store is seeking focused, computer-savvy, with
strong leadership skills BDC Manager to work in our BDC
Department.
The BDC manager is responsible for the generation and management of
online and phone traffic to the dealership, reputation management
and the handling and conversion of that traffic thereafter. -
Responsibilities: Include the following; however other duties and
responsibilities may be assigned.
- Manage a team of 3-6 BDC representatives in a call center
environment
- Oversee training and staffing of the BDC department
- Create, manage and oversee BDC representatives' processes and
tasks
- Seamlessly transfer appointments to sales department
- Maintain a fun, friendly working environment with positive
employee relations
- Work closely with department managers to reach individual
department goals
- Monitor and maximize inbound phone, web and showroom traffic
streams
- Develop strategies to maximize lead volume, lead quality and
conversion
- Maintain and monitor dealer website traffic and
performance
- Work with management to assist with selection and maintenance
of online vendors
- Responsible for ensuring the dealership is compliant with all
local and federal regulations pertaining to the call center such as
National Do Not Call List, Privacy Act, TCPA, etc.
- Monitor and create strategies for customer retention
- Oversee the follow-up of shoppers using telephone, mailings, or
electronic media
- Attract new clientele to dealership via creative ideas,
marketing, events, etc.
- Work closely with vendors to improved 3rd party product
performance Qualifications:
- High School Diploma or equivalent
- 3+ Years in retail automotive industry
- 2+ Years in management of business development center
- Strong communication, the organization, time management,
computer, and basic math skills
- Self-motivated with the ability to work effectively as a leader
and as part of a team.
- Demonstrate a professional, enthusiastic and friendly
attitude
- Strong understanding of automotive lead generation, call center
metrics and automotive websites and software
- Possess an acceptable driving record and a valid driver's
license -
Keywords: United Nissan - NV., Las Vegas , BDC Manager, Executive , Las Vegas, Nevada
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