Contact Marketing Management Programs Coordinator

Company: Hilton Grand Vacations
Location: Las Vegas
Posted on: March 17, 2023

Job Description:

Job DescriptionAre you looking to grow your career and be rewarded for your successes? Don't miss this opportunity to join our outstanding Information Technology Team and experience the perks of working with an industry leader!The Contact Marketing Manager (CMM) Programs Coordinator establishes the make-up of campaign data and drives the variables that impact the call center campaign fulfillment. This position is responsible for the analysis to determine past campaign effectiveness and potential opportunities for the special marketing programs.Additional Responsibilities include:

• Performs analysis, documentation, testing, and implementation of campaign data pulls.
• Maintains a full understanding of the Company's key data and/or systems architectures, including how these systems fit within the overall business.
• Provides information relating to data performance with web software, databases, and reports.
• Performs exclusion auditing and maintenance to align with business rules.
• Completes lead pulls based on business criteria selection.
• Maintains Windows Servers through maintenance schedules and monitoring.
• Develops and prepares data analysis and recommendations.
• Utilizes data management systems to improve workforce efficiency.
• Coordinates with event planners to ensure event success.
• Maps event geography and demographic to ascertain maximum customer reach and targeted customer base
• Completes and produces closing percentage calculations as outlined by executive team.
• Creates reports based on customer specifications and direction from management team.
• Maintains event performance data through analytic direction.Why do Team Members like working for us:
  • Day 1 Benefit Eligibility
  • Driven base pay
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide!
  • 401(k) program with company match.
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
  • Paid Sick Days
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • Daily Pay OptionOur dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work-- certified company, earning our 2022 certification.QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
    • A minimum two years of experience in the information technology field required.
    • Proficiency in Microsoft SQL server 2008, 2012 and 2014.
    • Computer proficiency in Microsoft Word, Excel and Outlook.
    • Working knowledge of timeshare industry.
    • Keen level of data input and accuracy, attention to detail.
    • Understands how to develop, prioritize and implement business strategies.
    • Strong customer service skills
    • Proficiency testing for SQL and ExcelIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
      • Bachelors Degree in Information Technology or related field
      • 3-5 years related job experience
      • 3-5 years experience in timeshare/vacation ownershipWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Hilton Grand Vacations, Las Vegas , Contact Marketing Management Programs Coordinator, Executive , Las Vegas, Nevada