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VP of IT - Mirage Las Vegas

Company: Women Leading Travel & Hospitality
Location: Las Vegas
Posted on: September 17, 2023

Job Description:

he Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio's Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles--- LOVE--- by Cirque du Soleil -, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win 'America's Got Talent' TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at -or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.ResponsibilitiesThe VP of IT role is responsible for planning, coordinating, and directing, as well as designing operational activities for the IT department, this includes providing service and support for critical business systems. The VP of IT will measure and drive measurable operational improvements in systems throughout the enterprise. This individual will collaborate with the Corporate IT Leadership Team, Business Unit Leaders (decision makers), and partners to identify, implement, and deliver cost-effective solutions to increase the operational effectiveness and availability of both property as well as enterprise systems. The goal is to maximize the successful support of all IT solutions with a strong focus on uptime, maintenance, and customer service in a 24x7 high demand environment. Responsible for developing and managing IT Operations service level agreements for the user community within the organization through a robust and efficient Service Desk and providing technical Field Services for the business operations. The VP of IT will oversee and lead all IT Operations, project management and support activities for Mirage Las Vegas.General Management

  • Understanding of the goals of the company and needs of the business owners
  • Support business goals and needs through the support of existing applications, systems, devices and solutions
  • Identify opportunities for improvements and additional technology solutions
  • Participate in tactical and strategic planning for IT
  • Provide IT Leadership to develop, lead and implement the IT support services roadmap strategy - planning, communication and execution
  • Consistently evaluate and improve IT support efforts
  • Build and develop support teams, with a strong vision for the future
  • Direct, manage, coach and mentor team members
  • Hire, train, develop and appraise staff effectively. Take corrective action as necessary on a timely basis and in accordance with company policy
  • Create a strategic IT operational and support plan, manage budgets and control expenses effectively
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives
  • Establish a comprehensive communications program that includes both formal and informal meetings, correspondence, and discussions with their respective businessesOperations Management
    • In partnership with the Enterprise Service Desk, establish, manage and operate a local IT Service Desk that provide services including incident management, issue escalation, service requests, change management, and manage the IT ticketing management and tracking system
    • Establish an escalation procedure where monitored incidents are quickly reviewed and escalated to the appropriate SME's (subject matter experts) that may include the Corporate team
    • Provide daily and periodic operational reporting as required by company and regulatory policies
    • Ensure compliance with all operational/regulatory policies and guidelines
    • Partner closely with the Corporate IT Development, IT Applications and IT Security teams to align objectives, programs and KPIs to meet IT Operational goals
    • Develop, implement, and manage written standard operating procedures for day-to-day IT operations
    • Ensures hardware and software is maintained and data is secured through documentation and monitoring of all systems and equipment
    • Responsible for the coordination and roadmap for all system changes with a lead role in the IT change management process
    • Partake in and facilitate consultation with stakeholders to define business and systems requirements for new technology implementations
    • Lead and assist in the evaluation of third party and vendor provided software solutions for IT Operations
    • Direct execution of a property-wide disaster recovery and business continuity plan
    • Keep up to date on information and technology solutions within the various industries to ensure the highest levels of support to our business customer. Provide operational support and services to property's food and beverage outlets, hotel and casino
    • Provide technical field services through deployment of field service technicians and specialists
    • Manage IT Services to include procurement, setup, deployment, implementation, support and RMA of technology components. IT components would comprise of desktops, laptops, POS terminals and peripherals, printers, routers, network and other regional equipmentQualifications
      • Bachelor's or Higher degree in Information Management, Computer Science, or related fields required or an equivalent combination of education and experience
      • 12+ years' experience managing and/or directing an IT operation
      • 10+ years' experience working in the Hospitality and Gaming industry
      • Having qualifications such as a MCSE, Help Desk Institute HDM, and or experience with the Information Technology Infrastructure Library ITIL are pluses
      • Experience in strategic planning and execution
      • Substantial exposure to data processing, hardware platforms, enterprise software applications, and outsourced systems, including Gaming specific systems
      • Good understanding of computer systems characteristics, features, and integration capabilities
      • Experience with systems design and development from business requirements analysis through to day-to-day management
      • Excellent understanding of project management principles
      • In-depth knowledge of applicable laws and regulations as they relate to IT
      • Strong understanding of human resource management principles, practices, and procedures
      • Strong Financial exposure and understanding of budgeting, accounting and procurement procedures
      • Strong creative, leadership, and critical thinking skillsPersonal Attributes
        • Ability to set and manage priorities judiciously
        • Excellent written and oral communication skills
        • Excellent interpersonal skill
        • Ability to present ideas in business-friendly and user-friendly language
        • Exceptionally self-motivated and directed
        • Keen attention to detail
        • Superior analytical, evaluative, and problem-solving abilities
        • Exceptional service orientation
        • Ability to motivate in a team-oriented, collaborative environmentWork Conditions
          • On-call availability for 24x7 per Hospitality and Gaming industry

Keywords: Women Leading Travel & Hospitality, Las Vegas , VP of IT - Mirage Las Vegas, Executive , Las Vegas, Nevada

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