Field Based Clinic Concierge Manager - Las Vegas, NV
Company: Optum
Location: Las Vegas
Posted on: May 12, 2025
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Job Description:
Optum NV is seeking a Clinic Concierge Manager to join our team
in Las Vegas, NV. Optum is a clinician-led care organization that
is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you'll be an integral
part of our vision to make healthcare better for everyone.
At Optum, you'll have the clinical resources, data and support of a
global organization behind you so you can help your patients live
healthier lives. Here, you'll work alongside talented peers in a
collaborative environment that is guided by diversity and inclusion
while driving towards the Quadruple Aim. We believe you deserve an
exceptional career, and will empower you to live your best life at
work and at home. Experience the fulfillment of advancing the
health of your community with the excitement of contributing new
practice ideas and initiatives that could help improve care for
millions of patients across the country. Because together, we have
the power to make health care better for everyone. Join us and
discover how rewarding medicine can be while Caring. Connecting.
Growing together.
Turn on the news on any night of the week and you're likely to hear
about the changes that are sweeping through our health care system.
It's dramatic. It's positive. And it's being led by companies like
UnitedHealth Group. Now, you can take advantage of some of the best
resources and tools in the world to help serve our members. You'll
play a leadership role in a high volume, focused and performance
driven call center where the goal is always to connect with members
and enhance the customer experience. This is no small
opportunity.
This position is full-time (40 hours/week), Monday - Friday.
Employees are required to have flexibility to work an 8-hour shift
schedule during our normal business hours of 8:00am - 5:00pm PST.
It may be necessary, given the business need, to work occasional
overtime or weekends. This Field Based covers Las Vegas, NV
market.
We offer on-the-job training. The hours during training will be
8:00am - 5:00pm PST, Monday - Friday.
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Primary Responsibilities:
Manage and be accountable for professional employees and/or
supervisors
Coordinate and supervise daily/weekly/monthly activities of team
members
Set priorities for the team to ensure task completion and
performance goals are met
Responsible for assigning work ques, any outbound call activities
and auditing employees performance
Coordinate work activities with the various Clinic Managers in your
assigned territory
Identify and resolve operational problems using defined processes,
expertise and judgment
Provide coaching, feedback and annual performance reviews as well
as formal corrective action
Handling patient escalated calls and assisting with service
recovery efforts and De-escalations
Work on special projects as needed
Other duties as assigned
This role is equally challenging and rewarding. You'll need to stay
positive at all times especially in difficult situations. You'll be
asked to mentor, challenge and communicate effectively with all
different types of people.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
3+ years of customer service experience OR call center supervisor,
business manager OR workforce manager experience
2+ years of leader / supervisor experience within an
organization
Experience with computers and Windows PC applications including
Microsoft Office
Must have reliable transportation and be able to visit clinics in
an assigned territory as needed
Ability to travel up to 50% of the time
Ability to work Monday - Friday, in an 8-hour shift schedule during
our normal business hours of 8:00am - 5:00pm PST, including the
flexibility to work occasional overtime or weekends, based on the
business need
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Preferred Qualifications:
Genesys experience
Experience working in a Healthcare call center environment
Understanding of call center performance metrics and
measurements
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The salary range for this role is $71,600 to $140,600 annually
based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as a comprehensive benefits
package, incentive and recognition programs, equity stock purchase
and 401k contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Las Vegas , Field Based Clinic Concierge Manager - Las Vegas, NV, Executive , Las Vegas, Nevada
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