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Beverage Manager (MGM Springfield)

Company: Bellagio (MGM Resorts - Las Vegas)
Location: Las Vegas
Posted on: November 12, 2019

Job Description:

Location:Springfield, Massachusetts POSITION SUMMARY: It is the responsibility of the Beverage Manager to oversee all aspects of daily operations for the resorts Bars & Lounges, including casino floor beverage service, providing best in class service to guests and patrons. POSITION RESPONSIBILITIES/DUTIES: - Manage all daily operational beverage functions consistent with the strategic plan and vision for the department, and resort - Manage the Beverage team to include efficient staffing, team member development and training, performance management, hiring/termination decisions and policy enforcement. - Assist in overseeing the budget of the Beverage department and P & L. Review monthly P & Ls. Analyzes and addresses areas concern and defines needs for improvement. - Responsible for smooth, efficient, cost effective operation of Beverage Department to include labor management, supervision of all aspects of service, and inventory control. - Manage delivery and measurement of guest service within assigned department(s) consistent with the companys core service standards and brand attributes. - Responsible for all mixology & beverage recipes, presentations, creative garnish, menu development, and menu engineering - Communicate daily with Assistant Beverage Managers providing current information on promotions, and expected business levels - Oversee any guest complaints and quickly takes corrective action to resolve, recover, and satisfy guests - Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring, training and succession planning processes that encompass the companies diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements. - Handle all labor relations and employee counseling issues. Assist in the investigation of such issues. Provide recommendations on appropriate counseling and issues progressive counseling to staff. - Suggest the selection, purchasing, and usage of all Beverage supplies and equipment. - Ensuring department employees are abiding by all Local & state alcohol service standards & procedures in conjunction with Massachusetts Gaming License requirements. - Responsible for coordination of on the job training & development programs on a regular basis. - Implement F & B policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the beverage staff and personnel... - Responsible for obtaining maximum results in the utilization and appearance of the beverage areas, the quality levels, performance and standards of service. - Develop and establishes effective relationships, ensuring positive communications between all operating departments and beverage vendors and suppliers. - Evaluate weekly FTE reports and volume indicators guiding Beverage Shift managers to ensure they are operating the most effective, highly productive, and financially efficient shift operations. - Review, proof, manage, and ensure accuracy for all menu changes, including proper signage, updated web information, advertising platforms, plasma reader boards, and marketing materials in various media streams. - Use fair, equal, and sound judgment when making decisions. - Ensuring all employees are maintaining the highest level of integrity and following departmental financial control policies. - Keep employees abreast of any new procedural changes on a regular basis. - Assist in observing and managing daily Beverage COS% reports, ensuring budget cost expectations/goals are being met. - Ensure a safe working environment for all employees and guests. - Other job related duties as requested SUPERVISORY RESPONSIBILITIES: - Assistant Beverage Manager - Bartenders (indirect) - Bar Apprentices (indirect) - Bar Porters (indirect) EDUCATION and/or EXPERIENCE: Required: - Bachelors degree in management, hospitality or related field or equivalent work experience with luxury resorts and restaurant organizations with full responsibility over Beverage - At least five (5) years of service experience in a high volume wine/beverage service, with at least (2) years experience managing and/or supervising employees. - Effectively communicate in English, in both written and oral forms Preferred: - Bilingual, English as the primary or secondary language - Previous experience working in a similar resort setting CERTIFICATES, LICENSES, REGISTRATIONS: - MA Gaming License as required - Alcohol Awareness Card - Food Handler Card - Proof of eligibility to work in the United States KNOWLEDGE/SKILLS/ABILITIES:. - Knowledge of Stratton Warren Inventory purchasing system. - Must possess excellent organizational skills to function effectively under time constraints, and within established deadlines, with particular attention to detail. - Must have the ability to view operations creatively and with sales orientation, possess effective leadership, communication, and problem solving, reasoning and analytical abilities and be able to work in a fast-paced, busy, stressful environment. - Working knowledge of PC software (MS Word, Excel, Access, Outlook, etc.), fax machines, copiers, telephones, etc. - Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs. - Understanding, working knowledge of profit/loss statements, variance reports, payroll, inventory, pour cost, and liquor control. - Excellent customer service skills. - Interpersonal skills to effectively communicate with all business contacts. - Ability to effectively communicate in English, in both oral and written forms. WORK SCHEDULE/HOURS: - Regular scheduled hours : Varie - Other Must be flexible if needed for occasional work outside of normal business hours. MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Keywords: Bellagio (MGM Resorts - Las Vegas), Las Vegas , Beverage Manager (MGM Springfield), Executive , Las Vegas, Nevada

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