Medical Front Desk/Receptionist at REVIV- The Cosmopolitan of Las Vegas

Company: REVIV The Cosmopolitan of Las Vegas
Location: Las Vegas
Posted on: August 6, 2022

Job Description:

Job Description Reviv in Las Vegas, NV is looking for one medical front desk/receptionist to join our 39 person strong team. We are located at 4 clinics along the strip inside hotels/casinos. We are hiring full time and part time. They both have minimum shift requirements Receptionist The REVIV receptionist will understand and be able to educate customers about REVIV preventative health and wellness products and services. These products and service include vaccinations, COVID-19 testing, REVIV IV and IM therapies, and lifestyle genetics analyses. Customer Service Skills -- To follow the customer journey flow with customers to determine their needs and goals and suggest REVIV products and services that align -- To support with managing the REVIV customer journey from arrival to discharge by greeting customers, helping with check-ins, answering phones, and providing relational customer experience -- To implement and embrace the REVIV brand guidelines -- To manage the REVIV bookings process and schedule concierge calls using REVIV electronic medical records (EMR) -- To receive and answer telephone calls from REVIV patients Team working -- To work as an effective REVIV team member -- To implement REVIV ---s Values of respect and integrity -- To attend and participate in monthly team meetings and commercial initiatives -- To develop and maintain professional relationships with all REVIV employees -- To support and shadow new REVIV employees as part of the REVIV induction program -- To communicate effectively using all company and individual communications -- Managing water delivery drop offs and restocking fridge for cold water -- Checking mailroom for deliverables -- Notifying Ops Manager of any HIPAA/Medical Chart requests from customers -- Sending needed office and cleaning supply list to Clinic Manager or Operations Manager Financial Reporting -- To complete all necessary financial data on the Electronic Medical Record/POS System -- To complete daily reconciliation process for cash and card payments -- Validating any customer discounts and entering into the EMR -- Managing and updating cash log at the beginning and end of each shift -- Editing tip log -- Splitting cash tips with nurse at the end of each shift -- Tracking repeat customers, new customers, packages sold, guests left without being seen, and missed concierge calls -- Creating and sending daily summary based on information gathered throughout the day Continuing Professional Development -- To ensure all training is completed on REVIV Academy -- To participate in 1 to 1 meetings and personal development reviews -- To attend training course as and when required General Responsibilities -- To be a key holder for the identified REVIV location and to ensure the security of the clinic is maintained during opening hours and opening and closing of the clinic -- To work flexibly across REVIV locations covering annual leave and sickness -- To be flexible where possible to ensure we can be responsive and accommodate customer appointments -- To carry out any other duties or tasks as required by your line manager -- To work on a flexible schedule over 7 days, including weekends, nights, and holidays Requirements -- Minimum of high school diploma or equivalent -- Minimum of 1 year of receptionist experience -- Must be able to work full-time -- Superior interpersonal and communication skills -- Strong computer skills and ability to work on an EMR Benefits -- Medical, dental, vision, and PTO

Keywords: REVIV The Cosmopolitan of Las Vegas, Las Vegas , Medical Front Desk/Receptionist at REVIV- The Cosmopolitan of Las Vegas, Healthcare , Las Vegas, Nevada