Surest Clinical Advocate - Maternity Specialist - Remote

Company: UnitedHealth Group
Location: Las Vegas
Posted on: September 13, 2023

Job Description:

Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together. -



At Surest, we are passionate about improving the health of our members! -The Clinical Advocate- Maternity Specialist is responsible for supporting maternity members throughout their pregnancy to assess needs, educate and provide resources to help the member have the healthiest pregnancy possible. The Clinical Advocate - Maternity Specialist will also focus on members in the post-partum stage to screen for health and social determinant issues with mom or the baby. This position reports to the Clinical Operations Manager and has no direct reports.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.



Primary Responsibilities: -

• 
  
• Engage with Surest members telephonically and by email to identify needs and assist with benefit navigation, decision support and general maternity information
  
• Educate, provide resources and establish a plan of care with maternity members
  
• Screen for high-risk situations, including health and SDOH, and refer to appropriate sources
  
• Establish trust with prenatal and postpartum members
  
• Track, assess and document member's health plan
  
• Identify high risk situations early and support members proactively to improve outcomes
  
• Cross trained to assist with other disease focused needs for the member
  
• Provide expert consultation to other Clinical Advocates on the team or other business units about maternity member's needs
  
• Identify and execute on process improvement opportunities
  
• Personal development
  
• Team engagement and connecting
  
• Other Surest/UHG activities and development
  
  
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -
  Required Qualifications: -
  
  • 
    
  • 3+ years of clinical experience in a hospital, acute care, direct care or care coordination
    
  • 2+ years of clinical experience in Maternal/Child Health
    
  • Certified Patient Navigator, Certified Medical Assistant, LPN, or other relevant certification/licensure
    
  • Proficiency with MS Office
    
  • Outcome orientation
    
  • Proven excellent communication skills- both written and verbal
    
    
    Preferred Qualifications: -
    
    • 
      
    • Maternity Care Coordination/Education
      
    • Bachelor's degree in health - related specialty
      
    • Current, unrestricted LPN license/Doula/Certified Maternity Specialist
      
    • Proven ability to work in an ambiguous, fast-paced environment
      
    • Proven to be comfortable questioning status quo and proposing ideas for improvement
      
    • Bi-lingual -
      
      -
      California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $22.45 to $43.89. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. -
      
      *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
      
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. - - -
      - -
      - -
      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. - - - - - -
      - -
      UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. -

Keywords: UnitedHealth Group, Las Vegas , Surest Clinical Advocate - Maternity Specialist - Remote, Healthcare , Las Vegas, Nevada