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Patient Payments Resolution Specialist

Company: Pacific Dental Services
Location: Henderson
Posted on: November 11, 2018

Job Description:

Description Now is the time to join Henderson Support Center. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! Overview MAJOR RESPONSIBILITIES Under the direction of the Supervisor, Patient Payments, the Specialist, Patient Payments Resolution will reach out to patients who have received direct payment from their Insurance carrier. This individual will be accountable for securing payment due to offices. The incumbent will demonstrate a courteous and professional demeanor when dealing with customers, while remaining confident and assertive. - Arrange payment of treatment rendered by dental office. - Determine and locate Insurance payments sent directly to patients and notify patients to secure payments. - Interface with patients by taking incoming calls in regards to payment. Respond to patient inquiries and conduct follow up communications. - Review delinquent accounts and perform reconciliation of balances. - Partner with field offices to assist in securing balances. - Conduct research to identify, resolve and provide support for payment discrepancies includes working closely with Insurance provider. - Utilize and maintain working knowledge of the loan collection/application system(s) in order to resolve complex payment and collection issues. - Maintain working knowledge of the existing payment options available to assist in securing payment. - Other duties as assigned by management. REQUIRED: - Equivalent to high school diploma or general education degree (GED). - 2+ years of experience related to Call Center or Customer Service. PREFERRED: - Bilingual in English and Spanish. - Strong computer skills and demonstrated competence in MS Office, Word, Excel software applications. KNOWLEDGE/SKILLS/ABILITIES: - Ability to establish and maintain effective and cooperative working relationships with team members. - Ability to interpret a variety of instructions furnished in written, verbal or diagram form. - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, decimals, and percentages. - Excellent investigative and research skills and attention to detail. - Knowledge of principles and processes for providing customer and personal services. - Ability to multi-task effectively without compromising the quality of the work. - Excellent interpersonal, oral and written communication skills. - Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused. - Ability to draw conclusions and make independent decisions with limited information. - Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community. - Self-motivated, reliable individual capable of working independently as well as part of a team.

Keywords: Pacific Dental Services, Las Vegas , Patient Payments Resolution Specialist, Healthcare , Henderson, Nevada

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