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Multi-Unit Restaurant Manager (VEG)

Company: Caesars Entertainment
Location: Las Vegas
Posted on: December 5, 2019

Job Description:

Multi-Unit Restaurant Manager (VEG) 19000CWA This is a pipeline JOB DESCRIPTION: The Restaurant Manager is responsible for the day-to-day operations of the outlets including, but not limited to employee relations and developing and implementing objectives in accordance with budgetary and service requirements. Essential Duties and Responsibilities: Time Management skills to operate numerous outlets simultaneously. * Maintains high levels of customer satisfaction by building relationships with the guests and employees. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools Ito recover and wow our guests. Is familiar with Inmoment and can accurately use the system to monitor departments service scores and takes action to improve and increase scores in the department. * Uses tools such as Avero to properly forecast each outlet and analyze business trends and employee performance to ensure budget targets, COS and wages are in line. * In conjunction with the Food and Beverage Director, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. * Making sure that all outlets are in compliance with the Health Department Regulations and Standards and maintain the A grade. Knowledge of Health Department Rules and Regulations and has certification for Food Managers from an accredited food program. . * Maximizes employee morale using our MVV and leads by example in demonstrating Spotlight 5 behaviors to both guests and employees. Provides the tools, guidance and support needed to enable all assistant managers and employees to give world class guest service. * Conducts individual and team QIT, CIP's, EOS/SFS, Step 1 and Buzz sessions. Uses measurable objectives and Harrah's coaching cycle in giving both positive and corrective feedback. * Follows and enhances departmental and restaurant specific policies, procedures and sequence of service.* Additional duties as requested by the Food and Beverage Director. * Additional duties as requested by the Food and Beverage Director. REQUIRED SKILLS:* Must have a positive and professional interaction with all casino/hotel departments. * Consistently demonstrates excellent communication and facilitation skills. * Assists co-workers as needed. * Proficient in Microsoft Word, Excel, Power Point and Outlook E-mail programs. * High school diploma or equivalent required. College degree preferred. * Minimum five years high-volume Food and Beverage experience. * Minimum three years supervisory experience. * Must be congenial and have neat, professional appearance with good personal hygiene. * Must be reliable and conscientious. * Possess the ability to interact (in English) with guests, co-workers and supervisory staff. * Must be accuracy and detail oriented. * Strong interpersonal and communication skills. * Ability to act quickly and exercise good judgment under pressure and/or conflict situations. * Knowledge of current PC software including word processing and spreadsheets. * Proficiency in Point of Sales systems (i.e. Micros, Infogenesis) Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):Assistant Restaurant Manager NV-Las Vegas-Flamingo Las Vegas Regular

Keywords: Caesars Entertainment, Las Vegas , Multi-Unit Restaurant Manager (VEG), Hospitality & Tourism , Las Vegas, Nevada

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