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Hotel Safety Ambassador - (PLV)

Company: Caesars Entertainment
Location: Las Vegas
Posted on: December 5, 2019

Job Description:

Hotel Safety Ambassador - (PLV) 19000BZ2 Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment. Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission We inspire grown-ups to play fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. JOB SUMMARY: The Hotel Safety Ambassador will visually inspect guest rooms, hallways, and common areas on the hotel floors for suspicious activity. The Hotel Safety Ambassador will identify and react to situations that require security personnel when needed, and use a radio to request assistance from Security. This position will provide assistance and information to inquiring guests about products, amenities and services. The Hotel Safety Ambassador will be knowledgeable of services available on property to accurately and clearly communicate information to guests. This position must meet the attendance guidelines of the job and adheres to regulatory, departmental and company policies. ESSENTIAL JOB FUNCTIONS: Conducts a visual inspection of guest rooms, hallways, and common areas as outlined by the company guidelines on the hotel room check policy This position will provide assistance and information to inquiring guests about products, amenities and services. Will perform all duties in accordance with Caesars Entertainment policies and procedures, and within the realm of the Caesars Entertainment mission statement. Will display a professional, courteous, and a respectful demeanor at all times. Safeguards hotel guests, casino patrons and team members. Keeps the Security team abreast of any matters which have occurred on shift or which may affect the protection of company assets, safety, and well-being of patrons and team members or affects the general operation of the Security department and/or the company. Will testify in local, state, or federal court in any civil or criminal matter relative to incidents that have occurred at the property. The Hotel Safety Ambassador will report directly to the Hotel Manager Greets guests immediately with a friendly and sincere welcome; use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information. Works directly with Hotel Operations team to facilitate resolution of guest complaints. Act as an ambassador of the hotel providing information and assistance based upon a comprehensive knowledge of the property and familiarity with amenities offered. Interfaces with other departments to attain a well-rounded knowledge of the property. Inspecting a minimum of 50 rooms per day. QUALIFICATIONS: High school graduate or equivalent is preferred. Must be able to initiate and engage in conversation in a professional and friendly manner. Must have the proven ability to provide courteous, friendly and efficient service. Must possess excellent written and organizations skills. Must be able to give clear directions Must be able to work any day of the week and any shift. Must be well groomed and able to get along well with co-workers and work as a team. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to respond calmly in crisis and stressful situations. Must be able to respond calmly in emergency situations. Must be able to make rational decisions when handling guest and employee issues. Must be able to work independently. Responds to visual and aural cues. Must be able to operate a two-way radio and telephone. Must be able to see and remember the specific details of incidents and persons. Must be able to remember specific details of incidents. Must be able to give court testimony when necessary and write detailed reports. Must be able to walk, sit, and stand for long periods. Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Must be able to make rational decisions when handling guest related issues. Must be able to respond to visual and aural cues. Must be able to read, write, speak and understand English. Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust. DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): NONE The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. NV-Las Vegas-Paris Las Vegas Regular Non-exempt

Keywords: Caesars Entertainment, Las Vegas , Hotel Safety Ambassador - (PLV), Hospitality & Tourism , Las Vegas, Nevada

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