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Hotel Operations Manager (Park MGM)

Company: Bellagio (MGM Resorts - Las Vegas)
Location: Las Vegas
Posted on: January 17, 2020

Job Description:

Location:Las Vegas, Nevada Become one of the stars behind The SHOW and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. Provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the Park MGM brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures. - Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy COE for hotel operations. - Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team. - Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development. - Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the companys service standards. - Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department. - Perform other duties as assigned. Required: - Bachelors degree or equivalent work experience. - At least 2 years of relevant work experience. - Ability to work varied shifts, including weekends and holidays. Preferred: - Previous experience managing employees under a collective bargaining agreement. - AAA or Forbes knowledge. - Working knowledge of hotel management system and operations. - Technical knowledge and experience with Opera (or LMS for CCLV). - Technical knowledge and experience with HotSOS or other service optimization system. - Previous experience working in a similar resort setting. - Ability to communicate in Spanish and or Asian Languages. *This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

Keywords: Bellagio (MGM Resorts - Las Vegas), Las Vegas , Hotel Operations Manager (Park MGM), Hospitality & Tourism , Las Vegas, Nevada

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