Customer Service Representative

Company: American Airlines
Location: Las Vegas
Posted on: May 4, 2021

Job Description:

American Airlines is seeking Part Time Customer Assistance Representatives at McCarran International AirportThe terms and conditions of this position are covered by the CWA-IBT Collective Bargaining AgreementIntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThe Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:What you'll doAccepting, checking and tagging customers' baggage at kiosksProcessing and completing credit card baggage transactions at kiosksAssisting customers with self-service kiosk check-in and kiosk baggage processingQueuing lines in ticket counter areasAccepting and activating customers' self-tagged baggagePerforming clearance and verification of documents at kiosksPossibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreementWork shifts that include irregular and/or extended hours, weekends and holidaysClick to see what it's like to be part of the Customer Service team!All you'll need for successMinimum Qualifications- Education & Prior Job ExperienceHigh School diploma or GED or international equivalentMust be 18 years of age or olderRead, write, fluently speak and understand the English language.Bilingual language skills may be required in some locationsApplicable valid driver's license as required by local authoritiesCompletion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirementsMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicableMust be able to secure appropriate airport authority and/or US Customs security badges, if applicableMust be authorized to work in the U.S.Preferred Qualifications- Education & Prior Job ExperienceWorking knowledge of Sabre or any other Passenger Service SystemPrevious face to face Customer Service experienceWorking in a fast pace environmentWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel Free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.Travel to the interview and any subsequent relocation expenses are the responsibility of the candidateNearest Major Market: Las VegasJob Segment: Customer Service Representative, Customer Service

Keywords: American Airlines, Las Vegas , Customer Service Representative, Hospitality & Tourism , Las Vegas, Nevada