IT - Retail Systems Support
Company: Tuscany Suites & Casino
Location: Las Vegas
Posted on: November 22, 2021
The Retail Systems Support role will focus on the management and
maintenance of the in-house POS (Micros, Simphony) system and
peripherals for our six outlets. This includes installing,
diagnosing, documenting, and upgrading hardware and equipment while
ensuring optimal POS performance. The position also provides end
user training and assistance where required. This role requires
working select evenings and weekends, sometimes remotely from your
--- Train restaurant staff.
--- Assist in maintaining POS, printers, peripherals and
--- Assist in updating inventory pricing and promotional
--- R&A reporting, diagnosis & resolution of POS system, pcs,
printers, and peripherals.
--- Assist in deploying and removing of POS devices.
--- Work with POS system vendors and support services.
--- EMC experience with Simphony POS systems and hardware.
--- R&A reporting for POS.
--- Opera system experience.
--- Good knowledge of network and PC hardware.
--- Hands-on hardware troubleshooting experience.
--- Working knowledge of the Oracle Data Base and MS SQL
--- Support experience with Windows based workstations.
--- Working technical knowledge OS, and network protocols including
--- Working knowledge of DB management and query design is a
The ideal candidates will possess the following:
--- At least 5 years of IT experience.
--- At least 3 of those years with a focus in F&B
implementations and software/hardware problem solving.
--- Functional & technical knowledge of Oracle Simphony POS and
well versed w/ standard API set.
--- Experience with R&A POS reports, EMC interphase design,
integrations, and deployment.
--- Experience in Micros SIM scripting language.
--- Extensive knowledge in POS configuration management and tool
--- Experience with 3rd party interphases and gateways is a plus
(i.e. xDine, FreedomPay, Oasis)
--- Experience with PCI security and NV gaming board standards is a
--- Confidence working with management of the Retail and Food &
Beverage sectors with an understanding of the demands and
responsibilities of those roles.
--- Ability to work with accounting department to help troubleshoot
report discrepancies and procedures.
Keywords: Tuscany Suites & Casino, Las Vegas , IT - Retail Systems Support, Hospitality & Tourism , Las Vegas, Nevada
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