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Customer Service & Safety Representative - This role sits in the office ($500 Sign-On Bonus)

Company: Our Bond
Location: Las Vegas
Posted on: January 16, 2022

Job Description:

$500 Sign-On Bonus!

This role is based in our Las Vegas, NV Command Center.
Do you love helping others and keeping people safe? Are you a service superstar who wants to use your powers for good? Do you want to be part of an elite community of security agents committed to helping people stay safe? If the answer is "YES," we want you on our team at Bond. We are a first-of-its-kind platform providing accessible, on-demand personal security.
Whether you're talking to a Member on the phone, working with them online, or guiding them to safety via chat or text message, your care, empathy, and diligence will give them the personalized experience they deserve.We're recruiting for full-time and part-time positions. Come join us and be a part of the top 1% of the security industry!Get an inside peek of how our team is helping to build the future of safety - personal security for all, via the following link: Bond Anthem Video (https://vimeo.com/414347063)What You'll DoYou'll develop a strong understanding of our app and personal security services. You'll welcome and orient new members on how to use Bond. You'll also support our members throughout their Bond member experience and assist them with any potential safety situations.

  • Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
  • Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
  • Provide a valuable and meaningful experience for our members by being attentive to their needs
  • Document, process, record and report information in verbal, written and electronic form, either in real-time or post-incidentWho You AreYou're passionate about providing world-class care and service and are energized by helping people. You're proactive, can quickly ask the right questions and problem-solve to provide the best support experience to our members. You have superb listening and communication skills.In addition to this, you have:
    • Experience or interest in member/customer support, and in working for an organization with a dedication to helping others.
    • Flexibility in your schedule preference to include, weekends, evenings and some holidays (we run a 24x7x365 operation to provide around-the-clock safety and security for our members).
    • The ability to accurately read and quickly respond to computer-generated data and readouts with variations in color and refresh rate.
    • The ability to pick up on auditory cues with varying rates of volume intensity.
    • The ability to remain seated for extended periods of time.
    • The ability to successfully complete a thorough background and reference check.
    • Preferred - Enrolled or completed an Associate's or Bachelor's program or military service.Why You Should Join Us
      • You'll have the opportunity to support our members as they use our impactful and critical service.
      • Growth and development opportunities to advance your career - as we grow as a startup, we strive to promote from within - in fact, 78% of our promotions in our Command Centers have been from internal team members!
      • Competitive hourly wage rate (starting at $15-$16 per hour for Full-Time positions, commensurate with geographic location and skills/qualifications, plus benefits and bonus potential - see below).
      • $500 Sign-On Bonus* (Only candidates external to Bond who are hired will qualify to receive this sign-on bonus.)
      • Quarterly performance bonuses and cash awards for perfect attendance!
      • Medical, Dental, Vision - the works!What You'll NeedThis role may be a hybridized role with the potential of operating 10%-20% from home. If/when operating from home, you will need the following:
        • High-Speed Broadband service (wired Ethernet connection) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
        • For the Online Interview:
          • Windows based Notebook or Desktop computer, with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
          • Working High-Definition web camera.
          • Well-lit, dedicated and quiet area from where to work without interruption or distraction. Must have a neutral visual or neutral virtual background.
          • Workspace large enough to accommodate two monitors and a notebook computer.

            NOTE: All communication regarding this role will come from one of the following domains: OurBond.com or ourbond.breezy-mail.com, or from SMS (text message to your mobile device). Please set Junk mail and Spam filters accordingly to allow email from these areas.
            More About BondFounded in 2017, we're an innovative personal security service for all people and situations. With teammates across the United States and globally, including an executive team from the likes of Uber, Tumblr, Amazon, and IBM, and over $60 million raised in funding, we're disrupting the industry. If you want to learn more, visit our website www.ourbond.com. (http://www.ourbond.com.%3C/p%3E%3Cp%3EWe) Download our app for Android or iOS.
            • We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. All employment is decided on the basis of qualifications, merit, and business need.


              ** $500 Sign-On Bonus (Only candidates external to Bond who are hired will qualify to receive this sign-on bonus.) **

Keywords: Our Bond, Las Vegas , Customer Service & Safety Representative - This role sits in the office ($500 Sign-On Bonus), Hospitality & Tourism , Las Vegas, Nevada

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