Passenger Customer Service Agent
Company: Worldwide Flight Services
Location: Las Vegas
Posted on: January 16, 2022
Join Worldwide Flight Services as a Passenger Service
Agent!Full-time and Part-time positions availableA Passenger
Service Agent performs all aspects of airport and passenger service
functions including: making reservations, preparation and issuance
of tickets and itineraries, computation of fares, issuance of
refunds, checking baggage, collection of excess baggage charges,
providing passengers with general travel information; meets
aircraft at gate or loading area, performs duties in the departure
lounges or at boarding gates when enplaning and deplaning
passengers, checks passenger ticket for validity and lifts
appropriate coupon, completes all necessary arrangements for
accommodating passengers holding reservations, standbys and their
luggage, determines flight close-out time and prepares, completes
and checks various flight forms for accuracy, invalidates tickets
and completes post-departure procedures; performs lost and found
activities, initiates tracing procedures for lost passenger
articles, keeps owner informed of progress of search and returns
found articles to customer, processes claims for damaged or lost
baggage and personal articles and makes on-the-spot settlement of
minor claims, forwards reports on larger claims to proper Company
personnel, prepares and maintains required records and reports of
lost and found activities; receives airfreight shipments,
establishes acceptability, determines routing, classifies, computes
rates and other tariff charges and collects payments, prepares
routing data, carrier releases, transfer manifest drayage documents
and various domestic and international forms, maintains inventory
and records of shipments accepted, warehoused, dispatched and
delivered to customers; and other duties and functions related to
the foregoing as directed by management.
Twist, turn, stoop, bend, reach, and grip while checking baggage
throughout an eight hour shift.
Ability to stand and walk for an eight hour shift.
Hear and respond to customers.
Ability to speak and be understood in giving directions/information
Tolerate and answer repetitious questions from customers in a
friendly, outgoing manner.
Ability to count money.
Ability to lift up to 70 pounds (31.9kg).
Ability to judge distance.
Must be willing to wear uniform and insignia as prescribed by the
Personal appearance and grooming that will present a favorable
Reports to work on a regular and timely basis.
Must be at least 18 years of age. Valid Drivers License High school
diploma or GED preferred. Ability to work rotating shifts including
weekends (i.e. Friday, Saturday and Sunday), holidays, and days
Keywords: Worldwide Flight Services, Las Vegas , Passenger Customer Service Agent, Hospitality & Tourism , Las Vegas, Nevada
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